Facilities and Services A-Z

The friendly, multilingual service staff will be happy to help you at Frankfurt Airport.

Talk virtually with our information staff from different locations in the terminals.

If you need assistance, we are here to help in any situation.

The door of the airport chaplaincy is open to everyone -travellers, employees and visitors. 

Feel free to attend our devotions in one of the chapels in Terminal 1 or Terminal 2 at our airport.

Passengers and visitors can enjoy free Wi-Fi 24/7 at the airport. No registration is required.

Here you will find an overview of all banks and ATMs at the airport.

After opening two more branches in Terminal 2 Reisebank is now represented at the airport with a total of six locations. Among other things the bank offers money exchange and VAT refunds.

The competent employees of Fraport Travel Service look forward to your visit.

Blockbusters can be watched at Frankfurt Airport before taking off.

Fun and games for everyone. You can find the gaming stations in both terminals.

Shorten your wait at the Entertainment Gate with amazing visual effects

Discover our new multimedia and interactive exhibits.

On our Rooftop open air deck in the transit area you can take a break just before the flight.

Relax and do your exercises in a meditative atmosphere before your flight.

Fun for the little ones! From outer Space to the Ocean Blue, kids can enjoy our playgrounds.

You've lost something at the airport or on board of a Lufthansa Group Airline?

Here you will find all the questions and answers about lost and found.

The emergency center ensures first aid in case of emergency and provides medical care. It is located in Terminal 1, Area A Arrivals. For acute emergencies, please dial + 49 69 690 - 112.

Pharmacies are located in the public areas of Terminals 1 and 2 and in Transit Area Z of Terminal 1. In addition to all the usual medicines, you can also obtain products relating to preventive health care, beauty and vitality.

You will find various testing facilities directly at the airport. Please note, that these tests are available exclusively to arriving and departing passengers and are subject to a fee.

In addition to books and press products, the store also offers all the usual postal, DHL and Postbank services.

There are Christian chapels in both Terminal 1 and Terminal 2 of Frankfurt Airport

There are Jewish prayer rooms in both terminals of Frankfurt Airport.

You can find Muslim prayer rooms in both terminals of Frankfurt Airport.

The Click & Collect service saves you a lot of time and stress in the Duty Free Shop before your flight. You can select and order your products as early as 28 days up to 12 hours before departure.

Our personal shoppers make shopping at Frankfurt Airport a unique experience! Here you can go shopping relaxed before your flight.

Use the opportunity to take a refreshing shower upon arrival at Frankfurt Airport.

Bottle filling stations and warm water dispensers are available throughout the terminals.

If you are a non-EU citizen, you can get a VAT refund on purchases made within the EU.

Rest up in lounge-like leisure zones. You can find them in both Terminal 1 and 2.

Your quiet place while waiting for your next flight. Available in both terminals of the airport.

Your sleeping and working opportunity before, after or between your flights.

A pleasant ambiance for smokers to enjoy. Lounges are available in both terminals.

The Quiet Rooms are a place of silence, which all passengers and guests may use for free.