Help in case of social emergency
We are happy to advise you if you have problems with your ticket, passport or visa, are in a financial emergency or overwhelmed by an unexpected situation at the airport - regardless of your religion or background. We help in emergency situations.
Church Social Services provide:
Advice
We are happy to advise you and show you possible support measures. In a protected space you can find peace and sort out your thoughts. Our principle is to help you help yourself; with your consent, of course.
Assistance
We negotiate for you with airlines, authorities and consulates. Our goal is to enable you to continue your journey and get home. If this is not possible, accommodation can be arranged.
Information
We inform you about your options regarding your onward travel as well as financing possibilities and arrange contacts to authorities, consulates and other institutions. If necessary, you can also obtain food or clothing through us.
Advice center
Terminal 1 Departures Hall C, opposite Entrance 8
Room 2029 and Room 2039
We are here for you
Carla Rosenberger and Jana Südhoff (consulting)
Simone Roßbach (management)
Our work is supported by volunteers, who can mainly be found at counter 700.1 in Terminal 1.
Opening hours
Monday - Thursday 10:00 a.m. - 4:00 p.m.
Friday 10:00 a.m. - 3:00 p.m.
Postal address
Terminal 1, Building 201A, HBK 023
60549 Frankfurt am Main
Phone: +49 69 690-50201 and +49 69 690-47131
Email: kirchlicher.sozialdienst.erv@flughafen-frankfurt.de
Diakonie Frankfurt and Offenbach
Donation account
Recipient: Evangelischer Regionalverband Frankfurt und Offenbach
IBAN: DE11 5206 0410 0104 0002 00
BIC: GENODEF1EK1
Bank: Evangelische Bank e.G.
Purpose: Church social service for passengers
