FAQ Parking

Parking can only be booked in advance via the online shop at  parken.frankfurt-airport.com. If you have already entered the parking facility, it is not possible to make an online booking afterwards for your parking session. In this case, you must pay the regular on-site rate at the pay station as indicated locally.

Immediately after a successful booking you will receive a confirmation email and within a few minutes your Mobile Parking Pass by email with the QR code for the entry and exit. Make sure to you check your emails and your spam folder just in case the email got delivered there instead of your inbox. If so, select the message and click “Not Spam”, which will allow future messages to get through.  

The following applies for an online booking:

• a parking duration between 1 day and 44 days
• a booking no earlier than 9 months and no later than 24 hours before arrival at the airport
• online payment with credit Card (Mastercard, VISA, American Express), Apple/Google Pay or PayPal

A booking for shorter or longer stays is not possible. If you extend your stay beyond the 44 days, simply pay the additional price on site at our pay station. Scan the QR code at the pay station and pay the displayed amount in cash or by debit/credit card. Your QR code will then be activated for the exit.

Note for Holiday Parking

The Holiday Parking product is available in two different locations: The Product ‘Holiday Parking Nord’ in the Gateway Gardens parking garage and 'Holiday Parking Ost' in the underground parking garage at Terminal 2.  

Holiday Parking Nord
The Holiday Parking Nord product is available at the car park Gateway Gardens

• you park between 3 days and 44 days
• you book no earlier than 6 months and no later than 24 hours before arrival at the airport
• you pay online with  credit Card (Mastercard, VISA, American Express), Apple/Google Pay or PayPal
• the transfer takes place via S-Bahn (1 station - travel time: 2 minutes). You will receive a RMV KombiTicket (max. 5 persons) together with your Mobile Parking Pass. When booking, please make sure that the person booking is also the person traveling. In the event of a check in the S-Bahn, the holder of the parking reservation must be able to identify themselves.
• You reach the S-Bahn station, which is signposted on site, by foot within approx. 5 minutes
• The S-Bahn runs around the clock; every 15 minutes during the day and every 30 minutes at night. You can find the departure times at rmv.de: (Frankfurt (Main) Gateway Gardens - Frankfurt (Main) Flughafen Regionalbahnhof).

Holiday Parking Ost
The Holiday Parking Ost product is available at the Terminal 2 underground parking garage

• you park between 3 days and 44 days
• you book no earlier than 9 months and no later than 24 hours before arrival at the airport
• you pay online with credit card (Mastercard, VISA, American Express), Appel/Google Pay or PayPal
• Transfer to the Departures Terminal: A free shuttle bus runs from Terminal 2 to Terminal 1 every 20 minutes around the clock. From Terminal 1, you can take the SkyLine train to Terminal 3.
• Transfer back to the Terminal 2 underground parking garage: The transfer from Terminal 1 back to Terminal 2 is via a free shuttle bus. The stop at Terminal 1 is located in the parking area P29 (arrival level). Departures from Terminal 1 are every 20 minutes around the clock. If you arrive at Terminal 3, you must first take the SkyLine train to Terminal 1.
• Detailed information about the transfer can be found here.

Please book the Terminal Parking product and note the separate entrance:

Terminal Parking

Terminal 1: entrance P4 "Business Parking", parking row 225

Terminal 3: entrance P11, Level 1, area C

Use the QR code to drive in and out. Please place your legitimation card for special parking (“Parkerleichterung”) or your ID card for severely disabled (each mit the marking “G” or “aG”) in your vehicle’s front window or on the dashboard where it is visible. For more information, please visit the section on Accessible Reduced Mobility Parking on our website.  

We do not recommend the Holiday Parking product for guests with reduced mobility.

Please check if you have entered the credit card data correctly and if your credit card is activated for 3D Secure V2 according to the PSD2 guideline. Payment cannot be made without activation. Please contact your bank for this.

The credit will be issued to the payment method used for the booking. If this no longer exists, please do not cancel online, but send an email to parken.online@fraport.de.

Please check your spam folder first for receipt of the email and your payment medium if a debit has been made. If no email has been received there either, but a debit of the invoice amount has taken place, please send us an email to parken.online@fraport.de with your booking code and full name. If no direct debit has been made, please repeat the booking process.

The invoice will be sent to you together with the email "Your Mobile Parking Pass". You will find it attached to that email. Customers with an account can have the invoice resent via the portal. Customers without an account can contact our service team by email and request that the invoice be sent to them again. Please make sure to provide the information described above when making your request.

You can cancel your booking at any time online up to 24 hours before the pre-booked entry time, after the deadline cancellation costs of 50% of the invoice amount will be charged. If you cancel after the pre-booked entry time, there will be no refund. If you have already entered the parking facility with your booking, cancellation is no longer possible.

The credit will be issued to the payment method used for the booking. If this no longer exists, please do not cancel online, but send an email to parken.online@fraport.de.

A rebooking is not necessary, if the pre-booked entry and exit time changes only by a few hours. You have a total grace period of 6 hours. If you drive in e.g. 3 hours prior the pre-booked entry time, you have further 3 hours on your return until an additional payment is necessary. If there is a further delay (flight delay, etc.), you can scan the QR code at the pay station on your return and pay the displayed remaining amount in cash or by debit/credit card.

Overstay prices:

Business Parking / eParking (Business and Terminal):        max. 49.00 € for each additional day

Terminal Parking:        max. 43.00 € for each additional day

Holiday Parking Nord / Holiday Parking Ost:        max. 24.00 € for each additional day

Entry date changes
If the entry date changes within a time window of 2 weeks, please send us an email with your booking code and the new entry date and time to parken.online@fraport.de. We will check if an amendment is possible.

In case of a postponement of the entry date by more than 2 weeks, a rebooking is generally excluded. Please cancel your booking online and book again for the new period.

Exit date changes
If you extend your stay beyond the grace period, you will reach a higher price rate. You can cancel your booking online and book again for the new parking duration or pay for the longer parking stay at the pay station as described above. It is not necessary to contact us. For Holiday Parking Nord, Business Parking and eParking we recommend a cancellation and new booking.

An earlier exit is possible at any time. If you shorten your stay, there will be no price reduction and no partial refund.

Note for Holiday Parking Nord
If the parking time is extended/shortened, the RMV KombiTicket is no longer valid. Please buy a corresponding ticket at the RMV ticket machine.

Travel duration changes completely
Please cancel your booking online and book again for the new parking duration.

Unfortunately, it is not possible to change the terminal. You can cancel your booking online and make a new reservation.

If no capacity is available, you can use the already booked terminal and get to the other terminal via Skyline train. For more information, please visit the section Transferring at FRA on our website.

Please send us an email with your booking code and the correct billing address to parken.online@fraport.de.

An online booking is only valid for the pre-booked parking area. You will find this information in your Mobile Parking Pass. All other parking areas (e.g. short-term parking at the terminals or bus parking P36) are excluded.

Terminal Parking

Terminal 1:         Entrance P2* and P3, alternatively P1**
Via the autobahn A3 and A5 or motorway B43 follow the signs “Terminal 1” and take the entrance P2* or P3, alternatively P1**.

Google Maps - Terminal 1

*eParking excluded
**Business Parking and eParking excluded

Terminal 3:         Entrance P10*
Via the autobahn A5 take the exit CargoCity Süd / Terminal 3, follow the signs to Terminal 3 / Parking Garage T3 and enter the multi-storey car park via the entrance P10. The QR code is only valid for the booked product on level 2 (areas A + B) and on levels 4 to 8 (areas A + B + E). The areas for Terminal Parking are signposted after passing the central entrance P10.

Google Maps - Terminal 3

*eParking excluded

Business Parking

Terminal 1:      Entrance P4
Via the autobahn A3 and A5 or motorway B43 follow the signs “Terminal 1” and „Business Parking P4” and take the entrance P4. We have reserved your parking row according to your Mobile Parking Pass. The QR code is only valid for the corresponding parking row. If you need a reduced mobility parking space, a booking for Terminal Parking is sufficient.

Google Maps - Terminal 1 P4

Terminal 3:      Entrance P10
Via the autobahn A5 take the exit CargoCity Süd / Terminal 3, follow the signs to Terminal 3 / Parking Garage T3 and enter the multi-storey car park via the entrance P10. The QR code is only valid for the booked product on level 3 (areas B + C). The areas for Business Parking are signposted after passing the central entrance P10.

Google Maps - Terminal 3 P10

eParking

Terminal 1:        Entrance P4
Via the autobahn A3 and A5 or motorway B43 follow the signs “Terminal 1” and „Business Parking P4” and take the entrance P4. We have reserved your parking row according to your Mobile Parking Pass. The QR code is only valid for the corresponding parking row.

Google Maps - Terminal 1 P4

Terminal 3 - eParking Terminal:        Entrance P10  
Via the autobahn A5 take the exit CargoCity Süd / Terminal 3, follow the signs to Terminal 3 / Parking Garage T3 and enter the multi-storey car park via the entrance P10. The QR code is only valid for the booked product on level 8 (area A). The area for eParking Terminal is signposted after passing the central entrance P10.

Google Maps - Terminal 3 P10

Terminal 3 - eParking Business:        Entrance P10
Via the autobahn A5 take the exit CargoCity Süd / Terminal 3, follow the signs to Terminal 3 / Parking Garage T3 and enter the multi-storey car park via the entrance P10. The QR code is only valid for the booked product on level 3 (area A). The area for eParking Business is signposted after passing the central entrance P10.

Google Maps - Terminal 3 P10

Holiday Parking

Holiday Parking Nord - Gateway Gardens parking garage
Take the B43 Airport Frankfurt exit on the A3 and A5 motorway and follow the signs for Frankfurt Unterschweinst. and then Frankfurt Gateway Gardens. Use the central entrance to the Gateway Gardens car park. Address: Jean-Gardner-Batten-Straße 3, 60549 Frankfurt am Main

Google Maps - Holiday Parking Nord

Holiday Parking Ost - Terminal 2 underground parking garage
Via the autobahn A3 and A5 or motorway B43 follow the signs to "Terminal 2" and enter the underground parking via the entrance P8 with the signage "Holiday Parking Ost".

Google Maps - Holiday Parking Ost

Holiday Parking Nord - Car park Gateway Gardens

With your advance booking 'Holiday Parking Nord'   you will receive a RMV KombiTicket, which allows you to take the S-Bahn from the stop "Gateway Gardens"  to the stop "Regionalbahnhof Flughafen Frankfurt" (Terminal 1) on the day of arrival and departure.  The S-Bahn station is about a five-minute walk from the car park – just follow the signs. The S-Bahn (S8 or S9) from Gateway Gardens takes two minutes to get to the regional train station at Frankfurt Airport (one stop). The S-Bahn runs every 15 minutes in the daytime and at night every 30 minutes. Please check the schedule at rmv.de  in advance to find out the departure times or if there are any cancellations or changes.  

Please have your RMV KombiTicket ready for inspection in the S-Bahn. The RMV KombiTicket is not displayed in the Wallet.

Note for RMV KombiTicket
A maximum of 5 people can travel with the RMV KombiTicket. The holder of the parking reservation must be present during the S-Bahn journey and must be able to identify himself in the event of a control. Therefore, when booking your parking space, make sure that the person booking is also the person traveling.

If the transfer by S-Bahn is not available, you can switch to the regular bus. Bus X17 in the direction of Hofheim Bahnhof from the stop "Frankfurt (Main) Gateway Gardens Mitte"  to the stop "Frankfurt (Main) Flughafen Terminal 1". The RMV KombiTicket can be used for this purpose. Departure times can be found at rmv.de.

Holiday Parking Ost – Terminal 2 underground parking garage
Transfer to the Departures Terminal: A free shuttle bus runs from Terminal 2 to Terminal 1 every 20 minutes around the clock. From Terminal 1, you can take the SkyLine train to Terminal 3.
Transfer back to the Terminal 2 underground parking garage: The transfer from Terminal 1 back to Terminal 2 is via a free shuttle bus. The stop at Terminal 1 is located in the parking area P29 (arrival level). Departures from Terminal 1 are every 20 minutes around the clock. If you arrive at Terminal 3, you must first take the SkyLine train to Terminal 1.
Detailed information about the transfer can be found here.

Note for oversized and special baggage

Small bulky luggage is allowed in the shuttle bus anytime. In case of large bulky luggage, such as surfboards, we kindly ask you to drop it of at the departure terminal first and park your car at the car park Terminal 3 afterwards. If several guests with bulky luggage want to use the shuttle at the same time, it may be necessary to wait for the next shuttle (every 30 minutes) due to lack of space. Please allow sufficient time for the transfer with bulky luggage.

You can find information about the transfer from the parking area to the respective departure terminal and back again on the following website.

Take the entrance stated on your Mobile Parking Pass and drive into the parking area. Follow the parking guidance system until you reach a parking row with green light or, at Terminal 3, to your booked parking product. Place your QR code on the entry device in front of the scanner instead of taking a parking ticket. The barrier will open and you can park your vehicle. You can find instructions under Parking with QR code. For easy handling we recommend loading the QR code into your wallet.

Please note the location of your vehicle: Parking level, parking row/area, parking space number. Furthermore we will send you an email (Carfinder-mail, except Holiday Parking Nord) with your parking location after entry with the QR code. With the Mobile Parking Pass in your Wallet, you have the advantage that your parking row/area is automatically displayed after you have entered. With eParking and Business Parking the parking row/area already appears in the Wallet in advance.

Note for Business Parking
We have reserved a space in a specific parking row/area according to your Mobile Parking Pass. The QR code is only valid for the corresponding parking row/area. In case of problems at the entrance, you can press the call button (receiver symbol) on the device at the bottom right.

Note for eParking
We have reserved a space in a specific parking row/area according to your Mobile Parking Pass. Please bring your own charging cable (standard plug type 2). Once you have parked, you can connect your vehicle to the charging station with your charging cable. The charging process is paid for and started on site at the charging station using an RFID card, QR code or text message. Instructions can be found in advance online or on site by scanning a QR code at the charging station. Up to 11kW is guaranteed at each charging station. In case of problems at the entrance, you can press the call button (receiver symbol) on the device at the bottom right.

Note for Holiday Parking Nord
You have free choice of parking spaces in the car park Gateway Gardens on levels 3 to 9. Please note that the QR code is only activated for the booked car park Gateway Gardens. Please keep special parking spaces, such as parking spaces for persons with disabilities or reduced mobility on level 1 or parking spaces with electric charging points on levels 1 and 2, free for authorized persons.

You have all the necessary booking data and the QR code for entry and exit at your fingertips and you are always in full control of your parking process. Every status of your parking will be automatically updated in real-time in your Wallet. As soon as you are in the vicinity of the airport, the Mobile Parking Pass appears GPS controlled on the lock screen of your smartphone. Furthermore the information of your car park location (parking row) will be displayed in the Wallet after entry. For specially assigned parking rows/areas (e.g., eParking), the parking row or area will already appear in your wallet before entry, as a specific row or area is assigned to you directly upon completion of your booking.

In the unlikely event that you can’t find a free space in a parking row/area due to other badly parked vehicles, the architecture of the car park requires you to leave the car park and enter again. The QR code is activated for a new entry in a grace period of a few minutes.

If re-entry with the QR code does not work:
Terminal Parking Terminal 1 and Holiday Parking Nord: Please take a parking ticket and upon your return, contact our Parking Service via the call button at the exit device of the central exit.  
All other terminals and products: Please contact our Parking Service via the call button an the entry device. It is not possible to take a parking ticket in these areas. Have your booking code ready.The call button is located at the entry and exit devices in the lower right corner (receiver symbol). At the exit, please have your parking ticket and/or booking code ready. Our colleagues will verify your information and open the barrier for you, provided you have kept to the booked parking duration and parking area.

Terminal Parking Terminal 1 and Holiday Parking Nord

Please go to the pay station with your parking ticket and your QR code on the day of your return.

1.       First, insert the parking ticket into the pay station. The regular price will be displayed.

2.       Then place your QR code in front of the scanner. The displayed amount will be set to 0.00€ if you stayed within your pre-booked parking period and parking area. The pay station will collect the parking ticket. Afterwards you can exit with your QR code.

3.       If your actual parking duration exceeds the pre-booked duration, an additional charge will be displayed, which you can pay in cash or by debit/credit card.

If the activation of the QR code at the pay station doesn’t work, do not pay the parking ticket. Please drive with your car to the central exit and contact our service team via the call button at the exit device. This is located on the device at the bottom right (receiver symbol). Please have your parking ticket and your booking code ready. Our colleagues will match the data and open the barrier for you, provided you have kept to the booked parking duration and parking area.

If you have entered before the booked entry time (earliest entry time) and have taken a parking ticket, the activation at the pay station will not work. Please contact us early by email (parken.online@fraport.de), stating your booking code and the ticket number of the parking ticket and entry time.

All other Terminals and Products

It is not possible to combine a parking ticket with an advance booking. Activation of the parking ticket at the pay station using the QR code is also not possible.

If you accidentally entered the parking garage at Terminal 3 via the P11 entrance, or at the other Terminals outside of the assigned parking row and have taken a parking ticket, please exit immediately, or, after your return, drive to the central exit with your vehicle and contact our parking service staff using the call button on the exit device. The button is located at the bottom right of the device (telephone receiver symbol). Please have your parking ticket and booking code ready. Our staff will verify the information and open the barrier for you, provided you have adhered to the booked parking period.

At Holiday Parking Ost, under no circumstances is it possible to obtain a parking ticket. If the QR code does not work, please contact our parking service staff using the call button on the entry device. Have your booking code ready.

If you do not have your QR code at hand, please drive to the parking row/area reserved for you and report your booking code via the call button at the entry device. This is located on the device at the bottom right (receiver symbol). Our service team will match the data and open the barrier.

Please contact us by email afterwards: parken.online@fraport.de. We will be happy to send you your Mobile Parking Pass.  

If you do not have your booking code, our staff will not be able to process your entry. Please use the public parking spaces without a reservation and at the regular rates. Subsequent reimbursement is only possible in exceptional cases.

Note for Terminal Parking Terminal 1

Please take a regular parking ticket at the entry device and contact us by email: parken.online@fraport.de. We will be happy to send you your Mobile Parking Pass. When you return, proceed as in the question "What do I do if I took a parking ticket at the entry instead of using my QR code?" to activate the QR code for the exit.  

After returning from your trip as scheduled, go to your car and drive to the central exit of the car park/underground car park. Place your QR code at the exit device in front of the scanner, the barrier opens and you drive out comfortably.

If you have an overstay, please go to one of the pay stations at the access areas/next to the central exit of our car parks/underground car parks.

1.       Place the QR code in front of the scanner at the pay station
2.       Pay the displayed amount
3.       After the payment your QR code is activated for the exit

Note for Holiday Parking Nord
If the parking time is extended/shortened, the RMV KombiTicket is no longer valid if you take the S-Bahn on another day. Please buy a corresponding ticket at the RMV ticket machine.

You have a total grace period of 6 hours. If you drive in e.g. 3 hours prior the pre-booked entry time, you have further 3 hours on your return until an additional payment is necessary. If there is a further delay (flight delay, etc.), you can scan the QR code at the pay station on your return and pay the displayed remaining amount in cash or by debit/credit card.

Overstay prices:

Business Parking / eParking (Business and Terminal):        max. 49.00 € for each additional day

Terminal Parking:        max. 43.00 € for each additional day

Holiday Parking Nord  / Holiday Parking Ost:               max. 24.00 € for each additional day

It is not possible to extend an existing booking afterwards. Likewise, multiple online bookings cannot be combined. For each booking, you must enter and exit the parking facility once. Any additional payment must be made on site at the pay station as described above.

Note Holiday Parking Nord
If the parking time is extended/shortened, the RMV KombiTicket is no longer valid. Please buy a corresponding ticket at the RMV ticket machine.  

We recommend travel agents to register as a partner with Park.Aero: https://park.aero/en/partner/.  Once registration is completed and the travel agency has been activated for the portal, you can book parking spaces at Frankfurt Airport at discounted prices via Park.Aero as an expedient.

With a Park, Sleep & Fly booking, you drive to the parking area specified in the booking, take a regular parking ticket and park in a free parking space. At the hotel Check-in you will receive a parking voucher with a value over the pre-booked parking period.

When you return, go to the pay station with your parking ticket and parking voucher.

1. First, insert the parking voucher into the pay station. The regular price will be displayed as the payment amount.
2. Then insert the parking voucher into the same slot. The displayed amount will be set to 0,00 €, if you stayed within your pre-booked parking duration and parking area. The pay station will issue the parking ticket again and you can drive out with it.
3. If your actual parking duration exceeds the pre-booked duration, an additional charge will be displayed, which you can pay in cash or by debit/credit card.

If the redemption of the parking voucher at the pay station does not work, please contact our colleagues from the parking service via the call button (receiver symbol).  

If you have any questions regarding your Park, Sleep & Fly booking, please contact the respective hotel.  

You click on “Forgot password” in the login window and enter the email address you used to register. You will immediately receive a link by email to reset your password.

More information you can find under FRA-ID.

Miles can be retroactively credited up to 6 months after the booking was made.

Please send an email to service@frankfurt-airport-shops.com stating your booking code and Miles & More service card number.

Miles are generally credited one day after entering the parking area with the Mobile Parking Pass.

More information you can find under Miles & More.

In the unlikely event your QR code does not work at the entry or exit or in case of other problems or issues, our service team is available for you around the clock via the call buttons at the entry or exit devices or pay stations.

Please contact us. We are happy to assist you and look forward to your message.

Fraport AG

Parking and Mobility

HVM-PC1

60547 Frankfurt am Main

Phone: +49 69 690-79455

Mail: parken.online@fraport.de

Web: www.frankfurt-airport.com

The telephone service hours are from Monday to Friday from 8:00 a.m. – 6:00 p.m., Saturday and Sunday from 10:00 a.m. – 6:00 p.m. The email processing takes place – depending on the mail volume – promptly.