FAQ Parking

Car park booking at Frankfurt Airport is only possible via the online shop at  parken.frankfurt-airport.com.

Immediately after a successful booking you will receive a confirmation
email and within a few minutes your Mobile Parking Pass by email with the QR
code for the entry and exit. Make sure to you check your emails and your spam
folder just in case the email got delivered there instead of your inbox. If so,
select the message and click “Not Spam”, which will allow future messages to
get through.  

The following applies for an online booking:

• a parking duration between 1 day and 44 days
• a booking no earlier than 9 months and no later than 24 hours before arrival at the airport
• online payment with Mastercard, VISA, American Express and PayPal

A booking for shorter or longer stays is not possible. If you extend your stay beyond the 44 days, simply pay the additional price on site at our pay station. Scan the QR code at the pay station and pay the displayed amount in cash or by debit/credit card. Your QR code will then be activated for the exit.

Note for Holiday Parking
Since February 1st 2024, the Holiday Parking product is available at two different locations: ‘Holiday Parking Nord’ in the car park Gateway Gardens and ‘Holiday Parking Süd’ in the car park Terminal 3.
  

Holiday Parking Nord

• you park between 3 days and 44 days
• you book no earlier than 6 months and no later than 24 hours before arrival at the airport
• you pay online with Mastercard, VISA, American Express or PayPal
• the transfer takes place via S-Bahn (1 station - travel time: 2 minutes). You will receive a RMV KombiTicket (max. 5 persons) together with your Mobile Parking Pass. When booking, please make sure that the person booking is also the person traveling. In the event of a check in the S-Bahn, the holder of the parking reservation must be able to identify themselves.
• You reach the S-Bahn station, which is signposted on site, by foot within approx. 5 minutes
• The S-Bahn runs around the clock; every 15 minutes during the day and every 30 minutes at night. You can find the departure times at rmv.de (Frankfurt (Main) Gateway Gardens - Frankfurt (Main) Flughafen Regionalbahnhof).

Holiday Parking Süd

• you park between  3 days and 44 days
• you book no earlier than 9 months and no later than 24 hours before arrival at the airport
• you pay online with Mastercard, VISA, American Express or PayPal
• the transfer takes place via free-of-charge shuttle bus around the clock every 30 minutes
• Transfer to the departure terminal: The bus stop is located on level 1, directly at the central entrance of the car park. Departure from the car park is always on the hour and half hour. The bus goes first to Terminal 1 (travel time approx. 15 minutes), then to Terminal 2 (travel time approx. 30 minutes).
• Transfer back to the car park Terminal 3: The bus stop at Terminal 1 is located in the parking area P29, which you can find on the arrivals level at the front side of Hall A and at Terminal 2 directly between exit 6 and 8. Depending on traffic, the shuttle bus always leaves Terminal 1 about 20 past and about 10 to and returns to the car park Terminal 3 via Terminal 2.

Please book the Terminal Parking product and note the separate entrance:

Terminal Parking

Terminal 1: entrance P4 ", parking bay 225

Terminal 2: entrance P8, parking bay U417

Use the QR code to drive in and out. Please place your legitimation card for special parking (“Parkerleichterung”) or your ID card for severely disabled (each mit the marking “G” or “aG”) in your vehicle’s front window or on the dashboard where it is visible. For more information, please visit the section on Accessible Reduced Mobility Parking on our website.  

We do not recommend the Holiday Parking product for guests with reduced mobility.

Please check if you have entered the credit card data correctly and if your credit card is activated for 3D Secure V2 according to the PSD2 guideline. Payment cannot be made without activation. Please contact your bank for this.

The credit will be issued to the payment method used for the booking. If this no longer exists, please do not cancel online, but send an email to parken.online@fraport.de.

Please check your spam folder first for receipt of the email and your payment medium
if a debit has been made. If no email has been received there either, but a
debit of the invoice amount has taken place, please send us an email to parken.online@fraport.de with your booking code and
full name. If no direct debit has been made, please repeat the booking process.

You can cancel your booking at any time online up to 24 hours before the pre-booked entry time, after the deadline cancellation costs of 50% of the invoice amount will be charged. If you cancel after the pre-booked entry time, there will be no refund.

The credit will be issued to the payment method used for the booking. If this no longer exists, please do not cancel online, but send an email to parken.online@fraport.de.

A rebooking is not necessary, if the pre-booked entry and exit time changes only by a few hours. You have a total grace period of 6 hours. If you drive in e.g. 3 hours prior the pre-booked entry time, you have further 3 hours on your return until an additional payment is necessary. If there is a further delay (flight delay, etc.), you can scan the QR code at the pay station on your return and pay the displayed remaining amount in cash or by debit/credit card.

Overstay prices:

Terminal Parking:               max. 39.00 € for each additional day

Business Parking:               max. 42.00 € for each additional day

eParking:                              max. 42.00 € for each additional day

Holiday Parking Nord/Süd:               max. 20.00 € for each additional day

Entry date changes
If the entry date changes within a time window of 2 weeks, please send us an email with your booking code and the new entry date and time to parken.online@fraport.de. We will check if an amendment is possible.

In case of a postponement of the entry date by more than 2 weeks, a rebooking is generally excluded. Please cancel your booking online and book again for the new period.

Exit date changes
If you extend your stay beyond the grace period, you will reach a higher price rate. You can cancel your booking online and book again for the new parking duration or pay for the longer parking stay at the pay station as described above. It is not necessary to contact us. For Holiday Parking Nord, Business Parking and eParking we recommend a cancellation and new booking.

An earlier exit is possible at any time. If you shorten your stay, there will be no price reduction and no partial refund.

Note for Holiday Parking Nord
If the parking time is extended/shortened, the RMV KombiTicket is no longer valid. Please buy a corresponding ticket at the RMV ticket machine.

Travel duration changes completely
Please cancel your booking online and book again for the new parking duration.

If the departure terminal changes, please send us an email with your booking code to parken.online@fraport.de. We will check whether capacities are free and a rebooking is possible.

For Business Parking it is not possible to change from Terminal 1 to Terminal 2 as this product is only offered at Terminal 1. You can cancel your booking online and make a new one for Terminal Parking Terminal 2.

If no capacity is available, you can use the booked terminal and get to the other terminal via SkyLine train or shuttlebus. For more information, please visit the section Transferring at FRA on our website.

Please send us an email with your booking code and the correct billing address to parken.online@fraport.de.

An online booking is only valid for the pre-booked parking area. You will find this information in your Mobile Parking Pass. All other parking areas (e.g. short-term parking at the terminals or bus parking P36) are excluded.

Terminal Parking

Terminal 1:           P2* and P3, alternatively P1**
Via the autobahn A3 and A5 or motorway B43 follow the signs “Terminal 1” and take the entrance P2* or P3, alternatively P1**.

Google Maps - Terminal 1

*eParking excluded
**Business Parking and eParking excluded

Terminal 2:           P8* and P9*
Via the autobahn A3 and A5 or motorway B43 follow the signs “Terminal 2” and take the entrance P8* or P9*.

Google Maps - Terminal 2

*eParking excluded

Business Parking

Terminal 1:          P4
Via the autobahn A3 and A5 or motorway B43 follow the signs “Terminal 1” and „Business Parking P4” and take the entrance P4. We have reserved your parking row according to your Mobile Parking Pass. The QR code is only valid for the corresponding parking row. If you need a reduced mobility parking space, a booking for Terminal Parking is sufficient.

Google Maps - Terminal 1 P4

eParking

Terminal 1:          P4
Via the autobahn A3 and A5 or motorway B43 follow the signs “Terminal 1” and „Business Parking P4” and take the entrance P4. We have reserved your parking row according to your Mobile Parking Pass. The QR code is only valid for the corresponding parking row.

Google Maps - Terminal 1 P4

Terminal 2:           P8
Via the autobahn A3 and A5 or motorway B43 follow the signs “Terminal 2” and take the entrance P8. We have reserved your parking row according to your Mobile Parking Pass. The QR code is only valid for the corresponding parking row.

Google Maps - Terminal 2

Holiday Parking Nord
Take the B43 Airport Frankfurt exit on the A3 and A5 motorway and follow the signs for Frankfurt Unterschweinst. and then Frankfurt Gateway Gardens. Use the central entrance to the Gateway Gardens car park. Address: Jean-Gardner-Batten-Straße 3, 60549 Frankfurt am Main

Google Maps - Holiday Parking Nord

Holiday Parking Süd
Via the autobahn A5 take the exit CargoCity Süd and follow the green signs Terminal 3/Parkhaus T3.

Google Maps - Holiday Parking Süd

Holiday Parking Nord - Car park Gateway Gardens

With your advance booking 'Holiday Parking Nord'   you will receive a RMV KombiTicket, which allows you to take the S-Bahn from the stop "Gateway Gardens" to the stop "Regionalbahnhof Flughafen Frankfurt" (Terminal 1) on the day of arrival and departure.  The S-Bahn station is about a five-minute walk from the car park – just follow the signs. The S-Bahn (S8 or S9) from Gateway Gardens takes two minutes to get to the regional train station at Frankfurt Airport (one stop). The S-Bahn runs every 15 minutes in the daytime and at night every 30 minutes. Please check the schedule at rmv.de in advance to find out the departure times or if there are any cancellations or changes.  

Please have your RMV KombiTicket ready for inspection in the S-Bahn. The RMV KombiTicket is not displayed in the Wallet.

Note
A maximum of 5 people can travel with the RMV KombiTicket. The holder of the parking reservation must be present during the S-Bahn journey and must be able to identify himself in the event of a control. Therefore, when booking your parking space, make sure that the person booking is also the person traveling.

If the transfer by S-Bahn is not available, you can switch to the regular bus. Bus X17 in the direction of Hofheim Bahnhof from the stop "Frankfurt (Main) Gateway Gardens Mitte" to the stop "Frankfurt (Main) Flughafen Terminal 1". The RMV KombiTicket can be used for this purpose. Departure times can be found at rmv.de.

Holiday Parking Süd – Car park Terminal 3

The transfer from the car park Terminal 3 is free-of-charge via shuttle bus. The bus stop at the car park Terminal 3 is located at level 1 directly at the central entrance to the car park and is signposted on site. The shuttle bus runs around the clock every 30 minutes. Departure from the car park to the departure terminal is always on the hour and half hour. The bus goes first to Terminal 1 and then to Terminal 2. The travel time is about 15 minutes to Terminal 1 and about 30 minutes to Terminal 2.

On your return, you will find the bus stop at Terminal 1 in the parking area P29, which is located on the arrivals level at the front side of Hall A. You will find signs outside the terminal. The bus stop at Terminal 2 is located directly between the exit 6 and 8. Depending on traffic, the shuttle bus always leaves Terminal 1 about 20 past and about 10 to the full hour and returns to the car park Terminal 3 via Terminal 2.

Note for oversized and special baggage

Small bulky luggage is allowed in the shuttle bus anytime. In case of large bulky luggage, such as surfboards, we kindly ask you to drop it of at the departure terminal first and park your car at the car park Terminal 3 afterwards. If several guests with bulky luggage want to use the shuttle at the same time, it may be necessary to wait for the next shuttle (every 30 minutes) due to lack of space. Please allow sufficient time for the transfer with bulky luggage.

Take the entrance stated on your Mobile Parking Pass and drive into the parking area. Follow the parking guidance system until you reach a parking row with green light. Place your QR code at the entry device in front of the scanner, which is located to the right of the ticket dispenser, instead of taking a parking ticket. The barrier will open and you can park your vehicle. You can find instructions under Parking with QR code. It is important that you are holding the QR code (smartphone or printout) at a slight distance and slight angle in front of the scanner and to set the brightness of the smartphone to 100%. For easy handling we recommend to load the QR code into your wallet.

Please note the location of your parking space. Furthermore we will send you an email (Carfinder-mail, except Holiday Parking) with your parking location after entry with the QR code. With the Mobile Parking Pass in your Wallet, you have the advantage that your parking row is automatically displayed in the Wallet after you have entered. With eParking and Business Parking the parking row already appears in the Wallet in advance.

Note for Business Parking
We have reserved your parking row in Level 2 (Terminal 1) according to your Mobile Parking Pass. The QR code is only valid for the corresponding parking row. In case of problems at the entrance, you can press the call button (receiver symbol) on the device at the bottom right.

Note for eParking
The parking row 126 (Terminal 1) or U423 (Terminal 2) is reserved for you according to your Mobile Parking Pass. Please bring your own charging cable (standard plug type 2). Once you have parked, you can connect your vehicle to the charging station with your charging cable. The charging process will then start automatically for a parking process with a parking start date until October 29th 2023. For a parking process with a parking start date from October 30th 2023, the electricity price is no longer included in the online booking. The charging process is paid for and started on site by scanning the QR code at the charging station. Instructions can be found in advance online or on site next to the charging station. Up to 11kW is guaranteed at each charging station. In case of problems at the entrance, you can press the call button (receiver symbol) on the device at the bottom right.

Note for Holiday Parking Nord
You have free choice of parking spaces in the car park Gateway Gardens on levels 3 to 9. Please note that the QR code is only activated for the booked car park Gateway Gardens. Please keep special parking spaces, such as parking spaces for persons with disabilities or reduced mobility on level 1 or parking spaces with electric charging points on levels 1 and 2, free for authorized persons.

Note for Holiday Parking Süd
You have free choice of parking spaces in the car park Terminal 3 on levels 2 to 8. Please note that the QR code is only activated for the booked car park Terminal 3. Please keep special parking spaces, such as parking spaces for persons with disabilities or reduced mobility or parking spaces with electric charging points free for authorized persons.

You have all the necessary booking data and the QR code for entry and exit at your fingertips and you are always in full control of your parking process. Every status of your parking will be automatically updated in real-time in your
Wallet. As soon as you are in the vicinity of the airport, the Mobile Parking Pass appears GPS controlled on the lock screen of your smartphone. Furthermore the information of your car park location (parking row) will be displayed in the Wallet after entry. With eParking and Business Parking the parking row already appears in the Wallet in advance as a fixed parking row is assigned to you directly when you complete your booking.

In the unlikely event that you can’t find a free space in a parking row due to other badly parked vehicles, the architecture of the car park requires you to leave the car park and enter again. The QR code is activated for a new entry in a grace period of a few minutes.

If you can’t enter with the QR code, please take a parking ticket and contact our service team on the day of your return via the call button at the exit device of the central exit.   This is located on the device at the bottom right (receiver symbol). Please have your parking ticket and your booking code ready. Our colleagues will match the data and open the barrier for you, provided you have kept to the booked parking duration and parking area.

Please go to the pay station with your parking ticket and your QR code on the day of your return.

1.       First, insert the parking ticket into the pay station. The regular price will be displayed.

2.       Then place your QR code in front of the scanner. The displayed amount will be set to 0.00€ if you stayed within your pre-booked parking period and parking area. The pay station will collect the parking ticket. Afterwards you can exit with your QR code.

3.       If your actual parking duration exceeds the pre-booked duration, an additional charge will be displayed, which you can pay in cash or by debit/credit card.

If the activation of the QR code at the pay station doesn’t work, do not pay the parking ticket. Please drive with your car to the central exit and contact our service team via the call button at the exit device.   This is located on the device at the bottom right (receiver symbol). Please have your parking ticket and your booking code ready. Our colleagues will match the data and open the barrier for you, provided you have kept to the booked parking duration and parking area.

If you have entered before the booked entry time (earliest entry time) and have taken a parking ticket, the activation at the pay station will not work. Please contact us early by email (parken.online@fraport.de), stating your booking code and the ticket number of the parking ticket and entry time.

Please take a regular parking ticket at the entry device and contact us by email: parken.online@fraport.de. We will be happy to send you your Mobile Parking Pass. When you return, proceed as in the question "What do I do if I took a parking ticket at the entry instead of using my QR code?" to activate the QR code for the exit”.

Note Business Parking and eParking
If you do not have your QR code at hand, please get to the parking row that reserved for you and report your booking code via the call button at the entry device. This is located on the device at the bottom right (receiver symbol). Our service team will match the data and open the barrier. When you return, report again your booking code using the call button at the exit device.

Note for Holiday Parking Süd
If you do not have your QR code at hand, please press the call button at the entry device and report your booking code. The call button is located on the device at the bottom right (receiver symbol). Our service team will match the data and open the barrier. Please contact us by email afterwards: parken.online@fraport.de. We will be happy to send you your Mobile Parking Pass. When you return, proceed as in the question “What do I do if I took a parking ticket at the entry instead of using my QR code?” to activate the QR code for the exit.

After returning from your trip as scheduled, go to your car and drive to the central exit of the car park/underground car park. Place your QR code at the exit device in front of the scanner, the barrier opens and you drive out comfortably.

If you have an overstay, please go to one of the pay stations at the access areas/next to the central exit of our car parks/underground car parks.

1.       Place the QR code in front of the scanner at the pay station
2.       Pay the displayed amount
3.       After the payment your QR code is activated for the exit

Note for Holiday Parking Nord
If the parking time is extended/shortened, the RMV KombiTicket is no longer valid if you take the S-Bahn on another day. Please buy a corresponding ticket at the RMV ticket machine.

You have a total grace period of 6 hours. If you drive in e.g. 3 hours prior the pre-booked entry time, you have further 3 hours on your return until an additional payment is necessary. If there is a further delay (flight delay, etc.), you can scan the QR code at the pay station on your return and pay the displayed remaining amount in cash or by debit/credit card.

Overstay prices:

Terminal Parking:                max. 39.00 € for each additional day

Business Parking:               max. 42.00 € for each additional day

eParking:                              max. 42.00 € for each additional day

Holiday Parking Nord/Süd:               max. 20.00 € for each additional day

Note Holiday Parking Nord
If the parking time is extended/shortened, the RMV KombiTicket is no longer valid. Please buy a corresponding ticket at the RMV ticket machine.  

We recommend travel agents to register as a partner with Park.Aero: https://park.aero/en/partner/.  Once registration is completed and the travel agency has been activated for the portal, you can book parking spaces at Frankfurt Airport at discounted prices via Park.Aero as an expedient.

With a Park, Sleep & Fly booking, you drive to the parking area specified in the booking, take a regular parking ticket and park in a free parking space. At the hotel Check-in you will receive a parking voucher with a value over the pre-booked parking period.

When you return, go to the pay station with your parking ticket and parking voucher.

1. First, insert the parking voucher into the pay station. The regular price will be displayed as the payment amount.
2. Then insert the parking voucher into the same slot. The displayed amount will be set to 0,00 €, if you stayed within your pre-booked parking duration and parking area. The pay station will issue the parking ticket again and you can drive out with it.
3. If your actual parking duration exceeds the pre-booked duration, an additional charge will be displayed, which you can pay in cash or by debit/credit card.

If the redemption of the parking voucher at the pay station does not work, please contact our colleagues from the parking service via the call button (receiver symbol).  

If you have any questions regarding your Park, Sleep & Fly booking, please contact the respective hotel.  

You click on “Forgot password” in the login window and enter the email address you used to register. You will immediately receive a link by email to reset your password.

More information you can find under FRA-ID.

Miles can be retroactively credited up to 6 months after the booking was made.

Please send an email to service@frankfurt-airport-shops.com stating your booking code and Miles & More service card number.

Miles are generally credited one day after entering the parking area with the Mobile Parking Pass.

More information you can find under Miles & More.

In the unlikely event your QR code does not work at the entry or exit or in case of other problems or issues, our service team is available for you around the clock via the call buttons at the entry or exit devices or pay stations.

Please contact us. We are happy to assist you and look forward to your message.

Fraport AG

Parking and Mobility

HVM-PC1

60547 Frankfurt am Main

Phone: +49 69 690-79455

Mail: parken.online@fraport.de

Web: www.frankfurt-airport.com

The telephone service hours are from Monday to Friday from 8:00 a.m. – 6:00 p.m., Saturday and Sunday from 10:00 a.m. – 6:00 p.m. The email processing takes place – depending on the mail volume – promptly.

Charging stations without advance booking, but also without guarantee of availability, are available in the following parking areas:

Terminal 1
Entrance P2, level 14, parking row 1406*

Terminal 2
Entrance P9, level U3, parking row U323*

* Not combinable with a Terminal Parking advance booking

With an online booking eParking you can reserve a parking space with a charging station (up to 11 kW). The charging process is paid for and started on site by scanning the QR code at the charging station. These parking spaces are only available to customers with an online booking:

Terminal 1
Entrance P4 „Business Parking“, level 1, parking row 126

Terminal 2
Entrance P8, level U4, parking row U423

Please bring your own charging cable (standard plug type 2) with you. You will find further information on our website under  parking spaces with charging station.

This is how the charging process works:

1. Start charging process
Before charging, please check the charging cable and charging station for damage and operational readiness and note the display indication. Plug in the charging cable, then connect it to the vehicle. Please avoid loops on the charging cable to prevent the risk of tripping. Activate charging point via QR code. Scan the QR code on the device and enter your payment data.

In the parking row 126 and 1406 at Terminal 1, the charging point has to be activated via the QR code first before you plug in the charging cable.

The use of RFID cards is not possible at all charging stations!

2. Charging process
The vehicle is being charged, note the display indication. Please ensure that the charging process has started before leaving the vehicle.

3. End charging process
Unlock the vehicle. First unplug the charging cable from the vehicle, then remove it from the charging station.

Our service team is available for you around the clock via the call buttons on all pay stations, entry and exit devices. They will be happy to assist you with your concerns or questions.

Our special reduced mobility parking spaces are chargeable and can be used by people who are in possession of a parking permit with the designation "G" or "aG". You have access to the parking spaces via the following entrances:

Terminal 1
Entrance P4 „Business Parking“, level 2, parking row 225

Terminal 2
Entrance P8, level U4, parking row U417

At the entrance to the parking row please press the call button on the entry device. Our service team will grant you access to the area. Please display your reduced mobility parking permit clearly visible in your vehicle.

If you want to book a parking space in advance, the "Terminal Parking" product is sufficient when booking for Terminal 1. This booking allows you to enter the above mentioned parking row in the Business Parking area. You can enter and exit using the QR code on your Mobile Parking Pass.

You can finde more information on our website under reduced mobility parking.

The parking level and parking row is printed on your parking ticket for your own convenience.

Prebookers will receive an email with the parking level and parking row upon entry. If you have saved your Mobile Parking Pass in the Wallet of your smartphone, the parking row is automatically displayed.

For the Holiday Parking Nord and Süd product, please note the location where you parked. Each parking level has its own colour. We recommend that you also take a photo of the location. The car parks (Gateway Gardens and Terminal 3) only have a central entrance, so we cannot send you an email with your exact location.

Please contact our service team on site. They are available around the clock via the call buttons on all pay stations.

During the payment process, you can request a receipt at the pay station. Please follow the instructions on the display. If you have missed this and need a replacement receipt for the settlement, you can request one through a form.

Our parking facilities accommodate vehicles with a maximum permissible weight up to 3.5 tons resp. 3.1 tons (car park Gateway Gardens and Terminal 3), a maximum height of 2.10 meters and a maximum length of 5 meters.

It is not possible to enter with a larger vehicle or with a trailer. The bus parking P36 is available for oversized vehicles.

For short parking periods, please use the short-term parking lot P31 at Terminal 1. For longer parking periods (3 days or more), we recommend that you pre-book our Holiday Parking products, where you can park with all gas-powered vehicles.  

We have baggage carts available for you at the transitions from the car park to the terminals for an easy and convenient transfer to the check-in. The charge for the baggage carts can only be paid by debit and credit card.

Please contact us. We are happy to assist you and look forward to your message.

Fraport AG

Parking and Mobility

HVM-PC1

60547 Frankfurt am Main

Phone: +49 69 690-79455

Mail: parken@fraport.de

Web: www.frankfurt-airport.com

The telephone service hours are from Monday to Friday from 8:00 a.m. – 6:00 p.m., Saturday and Sunday from 10:00 a.m. – 6:00 p.m. The email processing takes place – depending on the mail volume – promptly.