Questions and Answers concerning the Parking Situation at Frankfurt Airport
Detailed information
We temporarily adjusted our parking service, due to the reduced traffic volume. Nevertheless we guarantee you as usual a free parking space at any time. Please follow the traffic and parking guidance for the free parking spaces.
Terminal Parking - Terminal 2
The entrances to the underground car parks P8 and P9 are currently closed. Customers with a car park booking for Terminal 2 can use the Terminal Parking at Terminal 1 (access P2 and P3) with the QR code of their mobile parking card.
Book your parking space at Frankfurt Airport online via parken.frankfurt-airport.com.
Immediately after a successful booking you will receive a confirmation email and within a few minutes your Mobile Parking Pass by email with the QR code for the entry and exit. Make sure to you check your emails and your spam folder just in case the email got delivered there instead of your inbox. If so, select the message and click “Not Spam”, which will allow future messages to get through.
The following applies for an online booking:
A booking for shorter or longer stays is not possible. If you extend your stay beyond the 29 days, simply pay the additional price on site at our pay station. Scan the QR code at the pay station and pay the displayed amount in cash or by debit/credit card. Your QR code will then be activated for the exit.
Weekend Special
You can book for a stay between Friday and Monday with a minimum stay of 2 days and a maximum of 4 days. A booking for shorter or longer stays is not possible.
Your email might have arrived in your spam folder. If so, select the message and click “Not Spam”, which will allow future messages to get through. In case you need a new Mobile Parking Pass, please send us an email to parken.online@fraport.de with your booking number and full name.
Please send us an email with your booking number and the correct billing address to parken.online@fraport.de.
You can cancel your booking at any time online up to 24 hours before the pre-booked entry time, after the deadline cancellation costs of 50% of the invoice amount will be charged. If you cancel after the pre-booked entry time, there will be no refund.
An amendment is not necessary, if the pre-booked entry and exit time changes only by a few hours. You have a total grace period of 6 hours. If you drive in e.g. 3 hours prior the pre-booked entry time, you have further 3 hours on your return until an additional payment is necessary. If there is a further delay (flight delay, etc.), you can scan the QR code at the pay station on your return and pay the displayed remaining amount in cash or by debit/credit card.
Entry date changes:
Please send us an email with your booking number and the new entry time to parken.online@fraport.de. We will check, if an amendment is possible or a cancellation and new booking is necessary.
Exit date changes:
If you extend your stay beyond the grace period, you will reach a higher price rate. You can cancel your booking online and book again for the new parking duration or pay for the longer parking stay at the pay station as described above. It is not necessary to contact us. For Business Parking and eParking we recommend a cancellation and new booking. An extension of the Weekend Special beyond Monday is not possible, a cancellation and new booking is necessary.
An earlier exit is possible at any time. If you shorten your stay, there will be no price reduction and no partial refund.
Travel duration changes completely:
Please cancel your booking online and book again for the new parking duration.
An online booking is only valid for the pre-booked parking area. You will find this information in your Mobile Parking Pass. All other parking areas (e.g. short-term parking at the terminals or bus parking P36) are excluded.
With your online booking you have specified Terminal 1 or Terminal 2 as your departure terminal. Please follow the corresponding instructions when approaching the airport:
Terminal Parking
Terminal 1: P2 and P3, alternatively P1*
Via the autobahn A3 and A5 or motorway B43 follow the signs “Terminal 1” and take the entrance P2 or P3, alternatively P1*.
Google Maps - Terminal 1
*Business Parking excluded
Terminal 2: P8 and P9
Via the autobahn A3 and A5 or motorway B43 follow the signs “Terminal 2” and take the entrance P8 or P9.
Google Maps - Terminal 2
Business Parking
Terminal 1: P4
Via the autobahn A3 and A5 or motorway B43 follow the signs “Terminal 1” and „Business Parking P4” and take the entrance P4. We have reserved your parking row according to your Mobile Parking Pass. The QR code is only valid for the corresponding parking row. If you need a reduced mobility parking space, a booking for Terminal Parking is sufficient.
Google Maps - Terminal 1 P4
eParking
Terminal 1: P4
Via the autobahn A3 and A5 or motorway B43 follow the signs “Terminal 1” and „Business Parking P4” and take the entrance P4. We have reserved your parking row according to your Mobile Parking Pass. The QR code is only valid for the corresponding parking row.
Google Maps - Terminal 1 P4
Terminal 2: P8
Via the autobahn A3 and A5 or motorway B43 follow the signs “Terminal 2” and take the entrance P8. We have reserved your parking row according to your Mobile Parking Pass. The QR code is only valid for the corresponding parking row.
Google Maps - Terminal 2
You have
all the necessary booking data and the QR code for entry and exit at your
fingertips and you are always in full control of your parking process. Every
status of your parking will be automatically updated in real-time in your
Wallet.
As soon as you are in the vicinity of the airport, the Mobile Parking Pass
appears GPS controlled on the lock screen of your smartphone.
Furthermore the information of your car park location (parking level and
parking row) will be displayed in the Wallet after entry.
Take the entrance stated on your Mobile Parking Pass and drive into the parking area. Place your QR code at the entry device in front of the scanner, which is located to the right of the ticket dispenser. The barrier will open and you can park your vehicle. Please note the location of your parking space. With the Mobile Parking Pass in your Wallet you have the advantage that your parking row will be automatically displayed. Further we will send you an email (Carfinder-mail) with your parking location after entry with the QR code.
Note for Business Parking:
We have reserved your parking row in Level 2 (Terminal 1) according to your
Mobile Parking Pass. The QR code is only valid for the corresponding parking
row.
Note for eParking:
The parking row 126 (Terminal 1) or U423 (Terminal 2) is reserved for you
according to your Mobile Parking Pass. Please bring your own charging cable (standard
plug type 2). Once you have parked, you can connect your vehicle to the
charging station with your charging cable. The charging process will start
automatically. Up to 11kW is guaranteed at each charging station.
In the unlikely event that you can’t find a free space in a parking row due to other badly parked vehicles, the architecture of the car park requires you to leave the car park and enter again. The QR code is activated for a new entry in a grace period of a few minutes.
If you can’t enter with the QR code, please take a parking ticket and contact our service team on the day of your return via the call button at the exit device of the central exit. They will be happy to assist you around the clock and will open the barrier after matching your booking number and details.
After returning from your trip as scheduled, go to your car and drive to the central exit of the car park / underground car park. Place your QR code at the exit device in front of the scanner, the barrier opens and you drive out comfortably.
If you have an overstay, please go to one of the pay stations at the access areas of our car parks / underground car parks.
1. Place the QR code in
front of the scanner at the pay station
2. Pay the displayed amount
3. After the payment your QR code is activated for the exit
You have a total grace period of 6 hours. If you drive in e.g. 3 hours prior the pre-booked entry time, you have further 3 hours on your return until an additional payment is necessary. If there is a further delay (flight delay, etc.), you can scan the QR code at the pay station on your return and pay the displayed remaining amount in cash or by debit/credit card.
Overstay prices:
Terminal Parking: 5.00 € for each additional day
Business Parking: max. 39.00 € for each additional day
eParking: max. 39.00 € for each additional day
Please go to the pay station with your parking ticket and your QR code on the day of your return.
1. First, insert the parking ticket into the pay station. The regular price will be displayed.
2. Then place your QR code in front of the scanner, the displayed amount will be set to 0.00 €, if you stayed within your pre-booked parking duration and parking area. The pay station will collect the parking ticket. Afterwards you can exit with your QR code.
3. If your actual parking duration exceeds the pre-booked duration, an additional charge will be displayed, which you can pay in cash or by debit/credit card.
If the activation of the QR code at the pay station doesn’t work, do not pay the parking ticket. Please contact our service team via the call button at the exit device of the central exit. They will be happy to assist you around the clock and will open the barrier after matching your booking number and details.
Please take a regular parking ticket at the entry device and contact us by email: parken.online@fraport.de. We will be happy to send you your Mobile Parking Pass. When you return, proceed as in the previous question "What do I do if I took a parking ticket at the entry instead of using my QR code" to activate the QR code for the exit”.
Business Parking and eParking
If you do not have your QR code at hand, please drive to the parking row
reserved for you and report your booking number via the call button at the
entry device. Our service team will match the data and open the barrier. When
you return, report again your booking number using the call button at the exit device.
In the unlikely event your QR code does not work at the entry or exit or in case of other problems or issues, our service team is available for you around the clock via the call buttons at the entry or exit devices or pay stations.
We recommend travel agents to register as a partner with Park.Aero: https://park.aero/en/partner/
DRV members can request a voucher code through the DRV.
On the ParkAero website you can find all offers of the airports Frankfurt, Munich, Vienna, Zurich, Stuttgart, Hamburg, Hannover, Cologne-Bonn and Nuremberg.
Charging stations without advance booking, but also without guarantee of availability, are available in the following parking areas:
Terminal 1
Entrance P2, level 14, parking row 1406
Terminal 2
Entrance P9, level U3, parking row U323
With an online booking eParking you can reserve a parking space with a charging station (up to 11 kW/hour). These parking spaces are only available to customers with an online booking:
Terminal 1
Entrance P4 „Business Parking“, level 1, parking row 126
Terminal 2
Entrance P8, level U4, parking row U423
Please bring your own charging cable (standard plug type 2) with you. You will find further information here.
Our service team is available for you around the clock via the call buttons on all pay stations, entry and exit devices. They will be happy to assist you with your concerns or questions.
Our special reduced mobility parking spaces are chargeable and can be used by people who are in possession of a parking permit with the designation "G" or "aG". You have access to the parking spaces via the following entrances:
Terminal 1
Entrance P4 „Business Parking“, level 2, parking row 225
Terminal 2
Entrance P8, level U4, parking row U417
At the entrance to the parking row please press the call button on the entry device. Our service team will grant you access to the area. Please display your reduced mobility parking permit clearly visible in your vehicle.
If you want to book a parking space in advance, the "Terminal Parking" product is sufficient when booking for Terminal 1. This booking allows you to enter the parking row in the Business Parking area. You can enter and exit using the QR code on your Mobile Parking Pass. More information you can find here.
The parking level and parking row is printed on your parking ticket for your own convenience.
Prebookers will receive an email with the parking level and parking row upon entry. If you have saved your Mobile Parking Pass in the Wallet of your smartphone, the parking row is automatically displayed.
Please contact our service team on site. They are available for around the clock via the call buttons on all pay stations, entry and exit devices.
Our parking facilities accommodate vehicles with a maximum permissible weight up to 3.5 tons and a maximum height of 2.10 meters. It is not possible to enter with a larger vehicle, trailer or gas-powered vehicle (except natural gas). The bus parking P36 is available for oversized vehicles.
We have baggage carts available for you at the transitions from the car park to the terminals for an easy and convenient transfer to the check-in. The charge for the baggage carts can only be paid by debit and credit card.
Please contact us. We are happy to assist you and look forward to your message.
Fraport AG
Parking and Mobility
HVM-PC1
60547 Frankfurt am Main
Phone: +49 69 690-79455
Mail: parken.online@fraport.de
Web: www.frankfurt-airport.com