FAQ Parking

Questions and Answers concerning the Parking Situation at Frankfurt Airport

Detailed information

Important Information for our Customers

With us, you can park safely and directly at the terminal and get to your departure quickly and without a shuttle. With an online advance booking, you secure favorable prices and drive in and out contactless with a QR code. So that you remain flexible, we offer you a free cancellation by click up to 24 h before the start of the reservation.

 

 


Online car park booking

 

Book your parking space at Frankfurt Airport online via parken.frankfurt-airport.com.

Immediately after a successful booking you will receive a confirmation email and within a few minutes your Mobile Parking Pass by email with the QR code for the entry and exit. Make sure to you check your emails and your spam folder just in case the email got delivered there instead of your inbox. If so, select the message and click “Not Spam”, which will allow future messages to get through.

With your advance booking for the Holiday Parking you will receive a RMV KombiTicket, which allows you to take the S-Bahn from the stop "Gateway Gardens" to the stop "Regionalbahnhof Flughafen Frankfurt" on the day of arrival and departure. The S-Bahn station is about a five-minute walk from the car park – just follow the signs. The S-Bahn (S8 or S9) from Gateway Gardens takes two minutes to get to the regional train station at Frankfurt Airport (one stop). The S-Bahn runs every 15 minutes in the daytime and at night every 30 minutes. Please check the schedule at rmv.de in advance to find out the departure times. 

Please have your RMV KombiTicket ready for inspection in the S-Bahn. The RMV KombiTicket is not displayed in the Wallet.

 

The following applies for an online booking:

  • a parking duration between 1 day and 29 days
  • a booking no earlier than 9 months and no later than 24 hours before arrival at the airport
  • online payment with Mastercard, VISA, American Express and PayPal

A booking for shorter or longer stays is not possible. If you extend your stay beyond the 29 days, simply pay the additional price on site at our pay station. Scan the QR code at the pay station and pay the displayed amount in cash or by debit/credit card. Your QR code will then be activated for the exit.

 

Weekend Special
You can book for a stay between Friday and Monday with a minimum stay of 2 days and a maximum of 4 days. A booking for shorter or longer stays is not possible.

Holiday Parking
You can book a parking duration between 3 days and 29 days. A booking no earlier than 3 month.

 

 

Of course, we provide handicapped accessible parking spaces. Please book the Terminal Parking product and note the separate entrance:

Terminal Parking

Terminal 1: entrance P4, parking bay 225

Terminal 2: entrance P8, parking bay U417

Use the QR code to drive in and out. Please place your legitimation card for special parking (“Parkerleichterung”) or your ID card for severely disabled persons (“G” or “aG”) in your vehicle’s window or on the dashboard where it is visible. For more information, please visit the section on Accessible Parking on our website

 

Your email might have arrived in your spam folder. If so, select the message and click “Not Spam”, which will allow future messages to get through. In case you need a new Mobile Parking Pass, please send us an email to parken.online@fraport.de with your booking number and full name.

Please send us an email with your booking number and the correct billing address to parken.online@fraport.de.

You can cancel your booking at any time online up to 24 hours before the pre-booked entry time, after the deadline cancellation costs of 50% of the invoice amount will be charged. If you cancel after the pre-booked entry time, there will be no refund.

 

An amendment is not necessary, if the pre-booked entry and exit time changes only by a few hours. You have a total grace period of 6 hours. If you drive in e.g. 3 hours prior the pre-booked entry time, you have further 3 hours on your return until an additional payment is necessary. If there is a further delay (flight delay, etc.), you can scan the QR code at the pay station on your return and pay the displayed remaining amount in cash or by debit/credit card.

 

Entry date changes:

Please send us an email with your booking number and the new entry time to parken.online@fraport.de. We will check, if an amendment is possible or a cancellation and new booking is necessary.

 

Exit date changes:

If you extend your stay beyond the grace period, you will reach a higher price rate. You can cancel your booking online and book again for the new parking duration or pay for the longer parking stay at the pay station as described above. It is not necessary to contact us. For Holidy Parking, Business Parking and eParking we recommend a cancellation and new booking. An extension of the Weekend Special beyond Monday is not possible, a cancellation and new booking is necessary.

An earlier exit is possible at any time. If you shorten your stay, there will be no price reduction and no partial refund.

 

Note Holiday Parking:

If the parking time is extended/shortened, the RMV-Kombiticket is no longer valid. Please buy a corresponding ticket at the RMV ticket machine.

 

Travel duration changes completely:

Please cancel your booking online and book again for the new parking duration.

 

An online booking is only valid for the pre-booked parking area. You will find this information in your Mobile Parking Pass. All other parking areas (e.g. short-term parking at the terminals or bus parking P36) are excluded.

 

Terminal Parking

Terminal 1:      P2* and P3*, alternatively P1**

Via the autobahn A3 and A5 or motorway B43 follow the signs “Terminal 1” and take the entrance P2 or P3, alternatively P1*.
Google Maps - Terminal 1

*eParking excluded
**Business Parking and eParking excluded

 

Terminal 2:      P8* and P9*

Via the autobahn A3 and A5 or motorway B43 follow the signs “Terminal 2” and take the entrance P8 or P9.
Google Maps - Terminal 2

*eParking excluded

 

Business Parking

Terminal 1:     P4

Via the autobahn A3 and A5 or motorway B43 follow the signs “Terminal 1” and „Business Parking P4” and take the entrance P4. We have reserved your parking row according to your Mobile Parking Pass. The QR code is only valid for the corresponding parking row. If you need a reduced mobility parking space, a booking for Terminal Parking is sufficient.
Google Maps - Terminal 1 P4

 

eParking

Terminal 1:     P4

Via the autobahn A3 and A5 or motorway B43 follow the signs “Terminal 1” and „Business Parking P4” and take the entrance P4. We have reserved your parking row according to your Mobile Parking Pass. The QR code is only valid for the corresponding parking row.
Google Maps - Terminal 1 P4

 

Terminal 2:      P8

Via the autobahn A3 and A5 or motorway B43 follow the signs “Terminal 2” and take the entrance P8. We have reserved your parking row according to your Mobile Parking Pass. The QR code is only valid for the corresponding parking row.
Google Maps - Terminal 2

 

Holiday Parking

Take the B43 Airport frankfurt exit on the A3 and A5 motorway and follow the signs for Frankfurt Unterschweinstiege. and then Frankfurt Gateway Gardens. Use the central entrance to the Gateway Gardens car park.

Google Maps - car park Gateway Gardens

You have all the necessary booking data and the QR code for entry and exit at your fingertips and you are always in full control of your parking process. Every status of your parking will be automatically updated in real-time in your Wallet.
As soon as you are in the vicinity of the airport, the Mobile Parking Pass appears GPS controlled on the lock screen of your smartphone.
Furthermore the information of your car park location (parking level and parking row) will be displayed in the Wallet after entry.

 

Take the entrance stated on your Mobile Parking Pass and drive into the parking area. Place your QR code at the entry device in front of the scanner, which is located to the right of the ticket dispenser. The barrier will open and you can park your vehicle. Please note the location of your parking space. With the Mobile Parking Pass in your Wallet you have the advantage that your parking row will be automatically displayed. Further we will send you an email (Carfinder-mail, except Holiday Parking) with your parking location after entry with the QR code.

 

Note for Business Parking:
We have reserved your parking row in Level 2 (Terminal 1) according to your Mobile Parking Pass. The QR code is only valid for the corresponding parking row.

Note for eParking:
The parking row 126 (Terminal 1) or U423 (Terminal 2) is reserved for you according to your Mobile Parking Pass. Please bring your own charging cable (standard plug type 2). Once you have parked, you can connect your vehicle to the charging station with your charging cable. The charging process will start automatically. Up to 11kW is guaranteed at each charging station.

Note Holiday Parking:
You have free choice of parking spaces in the car park Gateway Gardens on levels 2 to 9. Please note that the QR code is only activated for the booked car park Gateway Gardens.

In the unlikely event that you can’t find a free space in a parking row due to other badly parked vehicles, the architecture of the car park requires you to leave the car park and enter again. The QR code is activated for a new entry in a grace period of a few minutes.

If you can’t enter with the QR code, please take a parking ticket and contact our service team on the day of your return via the call button at the exit device of the central exit. They will be happy to assist you around the clock and will open the barrier after matching your booking number and details.

 

After returning from your trip as scheduled, go to your car and drive to the central exit of the car park / underground car park. Place your QR code at the exit device in front of the scanner, the barrier opens and you drive out comfortably.

 

If you have an overstay, please go to one of the pay stations at the access areas of our car parks / underground car parks.

 

1.    Place the QR code in front of the scanner at the pay station
2.    Pay the displayed amount
3.    After the payment your QR code is activated for the exit

 

Note Holiday Parking:
If the parking time is extended/shortened, the RMV-Kombiticket is no longer valid. Please buy a corresponding ticket at the RMV ticket machine.

 

You have a total grace period of 6 hours. If you drive in e.g. 3 hours prior the pre-booked entry time, you have further 3 hours on your return until an additional payment is necessary. If there is a further delay (flight delay, etc.), you can scan the QR code at the pay station on your return and pay the displayed remaining amount in cash or by debit/credit card.

 

Overstay prices:

Terminal Parking:       5.00 € for each additional day

Business Parking:      max. 39.00 € for each additional day

eParking:                    max. 39.00 € for each additional day

Holiday Parking:          5.00 € for each additional day

 

Note Holiday Parking:
If the parking time is extended/shortened, the RMV-Kombiticket is no longer valid. Please buy a corresponding ticket at the RMV ticket machine. 

Please go to the pay station with your parking ticket and your QR code on the day of your return.

1.    First, insert the parking ticket into the pay station. The regular price will be displayed.

2.    Then place your QR code in front of the scanner, the displayed amount will be set to 0.00 €, if you stayed within your pre-booked parking duration and parking area. The pay station will collect the parking ticket. Afterwards you can exit with your QR code.

3.    If your actual parking duration exceeds the pre-booked duration, an additional charge will be displayed, which you can pay in cash or by debit/credit card.

If the activation of the QR code at the pay station doesn’t work, do not pay the parking ticket. Please contact our service team via the call button at the exit device of the central exit. They will be happy to assist you around the clock and will open the barrier after matching your booking number and details.

 

Please take a regular parking ticket at the entry device and contact us by email: parken.online@fraport.de. We will be happy to send you your Mobile Parking Pass. When you return, proceed as in the previous question "What do I do if I took a parking ticket at the entry instead of using my QR code" to activate the QR code for the exit”.

 

Note Business Parking and eParking:
If you do not have your QR code at hand, please drive to the parking row reserved for you and report your booking number via the call button at the entry device. Our service team will match the data and open the barrier. When you return, report again your booking number using the call button at the exit device.

 

Our service team is available for you around the clock via the call buttons at the entry or exit devices or pay stations.

 

We recommend travel agents to register as a partner with Park.Aero: https://park.aero/en/partner/

 

On the ParkAero website you can find all offers of the airports Frankfurt, Munich, Vienna, Zurich, Stuttgart, Hamburg, Hannover, Cologne-Bonn and Nuremberg.


General

 

Charging stations without advance booking, but also without guarantee of availability, are available in the following parking areas:

Terminal 1
Entrance P2, level 14, parking row 1406*

Terminal 2
Entrance P9, level U3, parking row U323*

*Not combinable with a Terminal Parking advance booking.

 

With an online booking eParking you can reserve a parking space with a charging station (up to 11 kW). These parking spaces are only available to customers with an online booking:

Terminal 1
Entrance P4 „Business Parking“, level 1, parking row 126

Terminal 2
Entrance P8, level U4, parking row U423

 

Please bring your own charging cable (standard plug type 2) with you. You will find further information here.

Our service team is available for you around the clock via the call buttons on all pay stations, entry and exit devices. They will be happy to assist you with your concerns or questions.

 

Our special reduced mobility parking spaces are chargeable and can be used by people who are in possession of a parking permit with the designation "G" or "aG". You have access to the parking spaces via the following entrances:

Terminal 1

Entrance P4 „Business Parking“, level 2, parking row 225

Terminal 2

Entrance P8, level U4, parking row U417

At the entrance to the parking row please press the call button on the entry device. Our service team will grant you access to the area. Please display your reduced mobility parking permit clearly visible in your vehicle.

If you want to book a parking space in advance, the "Terminal Parking" product is sufficient when booking for Terminal 1. This booking allows you to enter the parking row in the Business Parking area. You can enter and exit using the QR code on your Mobile Parking Pass. More information you can find here.

The parking level and parking row is printed on your parking ticket for your own convenience.

Prebookers will receive an email with the parking level and parking row upon entry. If you have saved your Mobile Parking Pass in the Wallet of your smartphone, the parking row is automatically displayed.

Please contact our service team on site. They are available for around the clock via the call buttons on all pay stations, entry and exit devices.

 

Our parking facilities accommodate vehicles with a maximum permissible weight up to 3.5 tons and a maximum height of 2.10 meters. It is not possible to enter with a larger vehicle, trailer or gas-powered vehicle (except natural gas). The bus parking P36 is available for oversized vehicles.

We have baggage carts available for you at the transitions from the car park to the terminals for an easy and convenient transfer to the check-in. The charge for the baggage carts can only be paid by debit and credit card.

 

Please contact us. We are happy to assist you and look forward to your message.

 

Fraport AG

Parking and Mobility

HVM-PC1

60547 Frankfurt am Main

 

Phone: +49 69 690-79455

Mail: parken.online@fraport.de

Web: www.frankfurt-airport.com