Facilities & Services at Frankfurt Airport

The friendly, multilingual service staff will be happy to help you at the Service Points in Terminal 1 and Terminal 2 at Frankfurt Airport.

The InfoGates allow you to contact the service staff directly via video call. The team is available at many locations to provide you with helpful information.

Passengers and visitors can enjoy free Wi-Fi 24/7 at the airport. No registration is required.

We advise you if you have problems with your ticket, passport or visa and help with financial and social emergencies.

The door of the airport chaplaincy is open to everyone - travellers, employees and visitors.  

The Service Center can provide assistance to travelers who have lost their passport, as well as others. In many cases, a temporary travel document can be issued here as a replacement.

Refresh yourself after a long journey - treat yourself to a shower before you continue your journey. For 6 euros or 8 US dollars, we offer you a shower including towel, floor mat, hairdryer, shower gel and shampoo.

Bottle filling stations and warm water dispensers are available throughout the terminals.

The competent employees of Fraport Travel Service look forward to your visit.

If you have lost an item at Frankfurt Airport or on a flight to Frankfurt with a Lufthansa Group airline, please submit a lost item inquiry.

Special prayer rooms are available at Frankfurt Airport. These rooms are accessible to all passengers and visitors and offer a peaceful break.

Benefit from our Travelex special offer:
Exchange British Pounds (GBP), US Dollars (USD) or Mexican Pesos (MXN) free of charge from an amount of EUR 350. Canadian Dollars (CAD) can be exchanged free of charge from EUR 300. 

For 35 years we have been a reliable business partner for your event and offer the perfect room for your conference or meeting. Please contact us. 

Comfortable and modern working is possible at almost all gates. Simply connect and work - or enjoy the view of the apron. 

For anyone looking for a sophisticated ambience and exclusivity. Private suites or conference rooms can be booked in advance on request.

You can make yourself comfortable in the attractive rooms and enjoy the peace and quiet before your departure.

You will find the LuxxLounge in T1, between areas B and C, gallery level next to the travel market.

Sie finden die Primeclass Lounge im T2, am Flugsteig E, hinter der Passkontrolle.

Sie finden die Priority Lounge im Terminal 2 im Transitbereich - gegenüber des Security-Checkpoints E9.

Turn airport waiting time into entertainment! Join "FRAwards", play games, earn points, and snag prizes! Plus, you can complete missions for a chance to win epic gifts & tickets. Are you ready to become a "FRAwarder"?

Movie Worlds offers you a wide selection of movies, interesting documentaries and popular series - free, multilingual and family-friendly.

In the Gaming World, you can try out the latest games free of charge if you have enough time before your departure. An enjoyable experience awaits you here - from classic Tetris to fun dance games.

At Entertainment Gate, you can see visual highlights to shorten your waiting time. Discover impressive insights behind the scenes at Frankfurt Airport and breathtaking film sequences from metropolitan cities such as New York and Tokyo.

Discover our new multimedia and interactive exhibits.

On the open air deck you can get some fresh air and take a break before your flight. Whether it's watching planes or enjoying the sun - the terrace offers a spectacular view of the apron. Comfortable seating surrounded by green plants invites you to linger.

The yoga rooms offer travelers a place to relax with free yoga exercises in a quiet atmosphere, equipped with mirrors and screens.

The best way to prepare your child for the long hours of sitting on an airplane is to let them have a good playtime.

Fraport’s Medical Services take care of all medical needs at Frankfurt Airport. They operate the Emergency Center/Airport Clinic, the Rescue and Emergency Services, and the International Vaccination Center.

Pharmacies are located in the public areas of Terminals 1 and 2 and in Transit Area Z of Terminal 1. In addition to all the usual medicines, you can also obtain products relating to preventive health care, beauty and vitality.

In addition to books and press products, the store also offers all the usual postal, DHL and Postbank services.

Mailboxes are available at the airport so that you can conveniently send your mail before departure.

With our Click & Collect service, shopping before your flight is simple and convenient. Order your items anytime between 14 days and 12 hours before departure, and choose from a wide selection of stores at the airport for added flexibility.

Our personal shoppers make shopping at Frankfurt Airport a unique experience! Here you can go shopping relaxed before your flight.

If you are a non-EU citizen, you can get a VAT refund on purchases made within the EU.

Enjoy relaxing in our leisure zones with comfortable loungers and armchairs. Wooden floors, warm lighting and plants create a comfortable, lounge-like atmosphere - perfect for switching off.

The Silent Chairs with their curved backrests offer peace and relaxation. With integrated speakers and USB ports, you can enjoy your own music. Small tables and power sockets provide space to work.

Your sleeping and working opportunity before, after or between your flights.

A pleasant ambiance for smokers to enjoy. Lounges are available in both terminals.

The quiet room is a place to come to a peaceful retreat. Designed to be non-denominational, it invites people of all religions to find inner peace. Gilded ceilings and a special lighting concept create a relaxed atmosphere.