FRA SmartWay

1. What is FRA SmartWay, and how does it work?

FRA SmartWay allows you to book your own personal time slot for selected security checkpoints at Frankfurt Airport.  All you have to do is book a FRA SmartWay time slot. You will then receive an e-mail confirmation of your booking (a separate QR code is no longer required).  Please make sure that your name is spelled identically when booking your FRA SmartWay slot and your flight booking, otherwise you will not be able to access the separate entrance. Using FRA SmartWay and having exclusive access to the security checkpoints will enable you to avoid lengthy waiting times and enjoy a stress-free stay.

2. How far in advance can I book a time slot?

You can book a FRA SmartWay time slot from as many as 72 hours prior to departure.  

3. At what times can I use FRA SmartWay?  

FRA SmartWay slots are available 7 days a week throughout most of the day. Please be aware that there are a limited number of slots available and they can get booked up quickly. We therefore recommend that you book as early as possible from 72 hours prior to your flight departure time. If the slots are all booked up for the time you have requested, you can use the general access lanes for the security checkpoint as usual.

4. How much does FRA SmartWay cost?

FRA SmartWay is a free service offered by Frankfurt Airport.

5.  At which security checkpoints and respectively for which flights is FRA SmartWay available?

Currently, the following security controls are equipped and therefore the following flight events are possible:

- Terminal 1, area A (level 2): schengen flights

- Terminal 1, area B (accesses west and east, level 2): schengen and non-schengen flights

- Terminal 2, central control (level 2): schengen flights

To find out if your destination is part of the Schengen Agreement, click here.

1. What information is required to book a FRA SmartWay time slot?

You don’t need to register or apply for a user account to book a FRA SmartWay slot. You will only need to give your name and e-mail address when you make your booking (please make sure that your name is spelled identically when booking your FRA SmartWay slot to your flight booking, otherwise you will not be able to access the separate entrance). Your date of travel, destination airport, airline, flight number and group size will also be required.

2. I’m traveling as part of a group. Can we book the FRA SmartWay time slot all together?

Yes, passengers that are traveling with a group or as a family can book a joint FRA SmartWay slot. During the booking process, please give the overall size of the group as well as the names of all travelers (please make sure that the names are spelled identically when booking the FRA SmartWay slot to the flight bookings, otherwise you will not be able to access the separate entrance). The maximum group size for a time slot is five people.

3. From what age do children require their own FRA SmartWay time slots?

Children require their own FRA SmartWay slots from the age of five. Children up to and including four years of age can accompany a legal guardian who has booked a FRA SmartWay time slot. If you are traveling as a family, we recommend booking a group slot.

4. Why is my flight not displayed on the FRA SmartWay booking site?

If your flight is not displayed, first make sure that the details you have provided and the flight number are correct. Please also note the following:

• Codeshare flight numbers (the flight number of the airline you booked with but not the airline that is operating the flight itself) are not yet recognized by the booking system. Please use the principal flight number of the airline that is operating the flight or search for your destination.
• For flights that include a stopover (via), search for the final destination as this will be listed first in the booking system. The stopover destination is listed second.
  

If the information is correct, it could be that FRA SmartWay is not being offered for your flight (anymore). This could be due to several reasons:

• FRA SmartWay is still undergoing a test run and is currently available at three selected security checkpoints (you will find more information above under “General information about FRA SmartWay”).
• The slots offered are already fully booked for the requested period/flight event.

5. Why is the booking page not opening correctly or why do I see an error message?

It is currently only possible to book FRA SmartWay from European or North American (USA and Canada) countries. Travelers from the continents of Africa, Asia, Australia and South America are kindly asked to make a reservation for FRA SmartWay as soon as they arrive in Europe or North America.

1. Can I cancel or amend my FRA SmartWay time slot myself?

Yes. After you have booked your FRA SmartWay slot, you will be sent a confirmation e-mail, which will contain a link to cancel or move your time slot.

2. Why have I not received e-mail confirmation of my FRA SmartWay time slot?  

When booking your FRA SmartWay slot, please make sure that your e-mail address is correct and check the junk or spam folder. If you still can’t find or have lost your confirmation e-mail, you can still use your booked FRA SmartWay slot; access is granted via your boarding pass.

Currently, there are technical problems with some email providers, which prevent the delivery of the confirmation email. We apologize for the inconvenience and are working to resolve the problem.

3. What happens if I arrive too late/early for my FRA SmartWay booking?

We provide a 15-minute grace period before your time slot. This means you can still use your FRA SmartWay slot if you are running slightly early. If you arrive more than 15 minutes before your slot booking time or you miss your slot, we would ask you to use the regular security checkpoint.

4. How do I locate the FRA SmartWay lane at the security checkpoints?

The FRA SmartWay lanes are located along the following locations:

-  Terminal 1, area A (level 2)

-  Terminal 1, area B West  (level 2)

- Terminal 1, area B East (level 2).

-  Terminal 2, central control (level 2)

You will find your designated checkpoint in your booking confirmation.

The lanes are also appropriately signposted at the entrance to the checkpoint. Please look here for the orange logo on the monitors above the boarding pass control:

1. How do I provide feedback on FRA SmartWay?

We would be pleased to receive your feedback on FRA SmartWay in our online survey. Once you have used your time slot, you will receive an e-mail containing the link to the survey. If you have any questions or comments before then, you can get in touch with us at feedback@fraport.de.