VAT Refunds

Tips on getting value-added tax refunded

If you don’t live in the EU, you can get a refund on the *value-added tax (VAT). The VAT is paid on purchases within the EU.

Information

Please Note:

VAT Refunds are only available on purchases of more than € 50. For further information please look at our download.

Locations

The following providers offer a tax refund service:

Global Blue

From May 4, 2023 Global Blue is located in Terminal 1, Departure Hall C, close to the Customs Export Station.

Website: www.globalblue.com

Email: info@global-blue.de

Phone: +49 800 32 111 111

Get more information about the locations of Global Blue at Frankfurt Airport.

Travelex

Website: www.travelex.de

Email: kundenservice@travelex.com

Phone: +49 69 348 738 70

Click here for further information about Travelex at Frankfurt Airport.

Planet Payment

From May 4, 2023 Planet Payment is located in Terminal 1, Departure Hall C, close to the Customs Export Station.

Website: www.planetpayment.com

Phone: +49 89 244 109 810

Get more information about Planet Payment.

Reisebank

The tax refund service of Reisebank is available at all six airport locations.

Website: www.reisebank.de

Email: info@reisebank.de

Phone: +49 69 697 198 92

Here you will find everything you need to know about Reisebank at Frankfurt Airport.

This is how it works:

1. What you need for a tax refund

Get a tax free exemption form from the shop
Fill it out completely (using the Latin alphabet)

Advice, information and assistance on VAT-free shopping is available at all stores at Frankfurt Airport. In the duty-free stores, prices are already reduced by VAT.

2a. Merchandise in checked luggage

Inform the check-in staff of your airline about any merchandise and VAT refunds
They will separately tag your bags and return them to you for presentation at the customs office

No bag tag - no tax refund

2b. Merchandise in hand luggage

Go through the security check

3. Get a customs stamp

Got to the customs office and allow enough time for the formalities
Present your purchased items, your passport, the receipts and the completed forms
The customs officer will stamp your voucher and have your luggage transferred to a belt within the customs area

4. Get the refund

Go to a refund counter
Present the completed and stamped tax exemption forms
Get a cash refund (a small processing fee is already deducted)

For more information, visit zoll.de or call +49 351 44834 510

General information

* What is VAT?

All goods sold in Europe are subject to EU VAT. In Germany, the VAT is 7 or 19 percent. If your place of residence is outside the European Union (EU), you have the possibility to get this tax refunded when leaving the EU. For you as a passenger, this makes goods in Germany even cheaper.