Airport Map

    VAT Refunds

    Tips on getting value-added tax refunded

    If you don’t live in the EU, you can get a refund on the *value-added tax (VAT). The VAT is paid on purchases within the EU.

    Information

    Information

    Please Note:

    VAT Refunds are only available on purchases of more than € 50. For further information please look at our download.

    Locations

    The following providers offer a tax refund service:

      

    Global Blue

    From May 4, 2023 Global Blue is located in Terminal 1, Departure Hall C, close to the Customs Export Station.  

    Website: www.globalblue.com

    Email: info@global-blue.de

    Phone:    +49 800 32 111 111

      

    Get more information about the locations of  Global Blue  at Frankfurt Airport.

      

      

      

    Travelex

    Website: www.travelex.de

    Email: kundenservice@travelex.com

    Phone: +49 69 348 738 70

      

    Click here for further information about  Travelex at Frankfurt Airport.  

      

      

      

    Planet Payment

    From May 4, 2023 Planet Payment is located in Terminal 1, Departure Hall C, close to the Customs Export Station.  

    Website: www.planetpayment.com

    Phone:  +49 89 244 109 810

      

    Get more information about  Planet Payment.

      

      

      

    Reisebank

    The tax refund service of Reisebank is available at all six airport locations.  

    Website: www.reisebank.de

    Email: info@reisebank.de

    Phone: +49 69 697 198 92

      

    Here you will find everything you need to know about  Reisebank  at Frankfurt Airport.  

      

    This is how it works:

    1. What you need for a tax refund

    1. What you need for a tax refund

    • Get a tax free exemption form from the shop
    • Fill it out completely (using the Latin alphabet)

    Advice, information and assistance on VAT-free shopping is available at all stores at Frankfurt Airport. In the duty-free stores, prices are already reduced by VAT.

    2a. Merchandise in checked luggage

    2a. Merchandise in checked luggage

    • Inform the check-in staff of your airline about any merchandise and VAT refunds
    • They will separately tag your bags and return them to you for presentation at the customs office

    No bag tag - no tax refund

    2b. Merchandise in hand luggage

    2b. Merchandise in hand luggage

    • Go through the security check

    3. Get a customs stamp

    3. Get a customs stamp

    • Got to the customs office and allow enough time for the formalities
    • Present your purchased items, your passport, the receipts and the completed forms
    • The customs officer will stamp your voucher and have your luggage transferred to a belt within the customs area

    4. Get the refund

    4. Get the refund

    • Go to a refund counter  
    • Present the completed and stamped tax exemption forms
    • Get a cash refund (a small processing fee is already deducted)

      

    For more information, visit zoll.de  (external link)  or call +49 351 44834 510

    General information

    * What is VAT?  

    All goods sold in Europe are subject to EU VAT. In Germany, the VAT is 7 or 19 percent. If your place of residence is outside the European Union (EU), you have the possibility to get this tax refunded when leaving the EU. For you as a passenger, this makes goods in Germany even cheaper.

    Download