Lost and Found at Frankfurt Airport

It is our pleasure to help you getting your lost belongings back.

Please have a look at our FAQs regarding lost & found items at Frankfurt Airport and on board Lufthansa Group flights.

You can find us here:

Terminal 1, Concourse A, Level 0
Open from Monday to Sunday from 8 a.m. to 4 p.m.

Lost item inquiry

At Frankfurt Airport and for the Lufthansa Group

If you have lost something on the airport premises or on board a Lufthansa Group flight, please complete the following form: Lost item inquiry

You can find us here:
Terminal 1, Concourse A, Level 0
Open from Mondays to Sunday from 8 a.m. to 4 p.m.

The Lost & found office of Frankfurt Airport stores items that are found in the terminals or elsewhere on the airport premises. Additionally, if you lost something on board a Lufthansa Group flight, we can also help you find it.

If you have come to the airport by rail and lost or found something on the train, on the platform or in the station, please contact:

If you flew with a Lufthansa Group Airline (Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Eurowings and Eurowings Discover), we can help you relocate your lost object. For all other airlines please contact them directly.

Please contact your airline and/or the responsible baggage tracing office about missing luggage.

You can find us here:
Terminal 1, Concourse A, Level 0
Open from Monday to Sunday from 8 a.m. to 4 p.m.

You can personally pick up items from the Lost & found office at any time between 8 a.m. and 4 p.m. A fee is charged for the service. You will need the following:

  • A valid photo ID
  • The date when the item was lost
  • A precise description of the lost item and/or proof that it belongs to you

When returning found items, we are required to give your name and address to the finder so they can contact you to collect the reward they are entitled to (if relevant).

 

You can help us search for your lost item by providing accurate information on it: for example, a serial number, details on its color, workmanship, material or brand. Receipts, other relevant documentation, keys etc. can also help us identify it.

You have two possibilities:

  • We can send it to you.
  • You can have someone else pick the item up for you. They will need to present a letter of authorization from you.

Contact the bank or other issuer right away to have your card blocked. For most German debit and credit cards, you can also call the following service at any time of the day or night:

SPERR-NOTRUF
Calls made from within Germany are toll free: dial 116 116
There is a charge when calling from outside Germany: dial +49 116 116
Detailed information on how to protect your cards is available (in German only) at www.kartensicherheit.de.

 

Found items are auctioned off after three months if not claimed by that time. Perishable items such as food are immediately disposed of.

We keep found items for three months and then auction them off if they have not been claimed by that time.