Late luggage

We apologize if you have received your luggage late today or been unable to collect it personally. Please let your airline know that it has been delayed so arrangements can be made for it to be delivered to your home or picked up the next day.

You can report missing luggage to the following airlines online:  

Air Canada


Eurowings Discover

Lufthansa  (Information for Lufthansa passengers who have a LH boarding pass for continuing their journey by train or have been rebooked on a train: You can pick up your luggage in the baggage claim area of "Lufthansa ExpressRail", which is located very close to the long-distance train station at Frankfurt Airport. To get there, after exiting this baggage claim follow the signs for “Lufthansa Express     Rail”.)

United Airlines

If your airline is not listed above, please make sure to go to the counter in the baggage claim before leaving, or else contact the airline directly.

Delivery to your home

After you have reported your missing luggage, the airline will keep you informed of its status. Please contact the airline directly or visit its website again to find out about its status or update the information you have provided.

Pickup at the airport

Some airlines let you pick up your delayed luggage yourself at the airport. If this applies, the airline will let you know. Do not go the airport without being contacted first because it will not be possible to issue the item or items to you in these cases. You will be contacted by the airline as soon as your luggage is ready to be picked up.