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Terminal Transfer

The Comfortable Way of Traveling

Welcome Center of Frankfurt Airport with skyline view

Welcome Center

First point of information for arriving passengers

At Frankfurt Airport's Welcome Center the staff will provide you all important information concerning your flight and stay at the airport.

Infokiosk in terminal

Information kiosks

Multilingual information kiosks

About a hundred kiosks spread around both terminals provide information in eight different languages.

Two women standing in front of the service point

Baggage storage

Temporary storage of baggage

Our Baggage Storage takes care of your baggage so you can look around at Frankfurt Airport without any additional load .

Porter service at the baggage claim

Porter service

Support when travelling

No matter what airline you fly with, at Frankfurt Airport you can hire the services of a porter or passenger assistant to get you and your luggage where you need to go — conveniently and by the shortest route.


FraCare Service

Passenger support service for physically challenged passengers

The FraCare Services GmbH offers assistance to physically challenged and disabled passengers according to the EU-Regulation.

Smartphone with the Frankfurt Airport App

Frankfurt Airport App

The official Frankfurt Airport App makes your journey from Frankfurt Airport easier and more convenient than ever before.

The app provides all the information you need on your arrival, your flights, your stay and shopping, as well as your connection journey out of Frankfurt Airport. In addition to German and English versions, the FRA Airport App is also available in a Chinese (Mandarin) version, which has been adapted to the wishes and expectations of the growing number of Chinese passengers who travel via Frankfurt Airport.

Fastlane display panel at the airport

Fast lanes

“Fast lanes” help you get to your departure gate more quickly.

What not everyone knows: when passengers are hurrying to catch a connecting flight at Frankfurt Airport they can take a shortcut to get to their gates faster.

information desk in the airport

Service Points

Personal support on site

The staff of the Service Points will be happy to answer all of your questions. You’ll find them at the following locations.


Baggage wrapping

By machine shrink-wrapped luggage and bulky items

Upon request your luggage can be shrink-wrapped at the Frankfurt Airport to preserve them from dirt and scratches.

Display of the times to the flights

Walking time displays

Walking time to the gate

How far is it to my gate? Many passengers nervously ask themselves this question when it’s getting close to their flight’s departure time. Frankfurt Airport has now reduced this stress factor by installing display boards in both terminals.

Two people use the "Interactive Airport Desk" (I-AID) in the terminal

Interactive airport desk (I-AID)

An innovative way for visitors to get all the important information.

Display of Waiting Times at the safety check

Waiting time displays

Waiting times at the checkpoints seen on the App or at the terminal

To let you plan better for the frequently unavoidable waits at security and passport checkpoints, you can find out the expected waiting times at passport and security checks in real time .