We offer an escort service at Frankfurt Airport for groups of four or more who require assistance with transfer connections. Our trained staff will accompany you on departure and/or arrival and ensure a pleasant travel experience.
The Group Guide Service will help you find your way around and escort you through the check-in procedure and security check. We will guide you through the airport with up to four employees.
- Our staff speak German and English. For an extra fee of 20 Euros, we can also provide personnel fluent in another language of your choice.
- Please book the Group Guide Service at least 48 hours before arriving at or departing from Frankfurt Airport.
- The service is offered for the fastest and direct way from the incoming gate, recheck-in plus escorting of departing customers through the security and passport checks straight to the departure gate for the next flight. We do not offer permanent care during layover times.
- The My Airport Guide in a grey-blue suit will meet you immediately after entering the airport building with a personalized name board.