Group Guide Service
A group of employees.

Group Guide Service

Escort service for groups of four or more persons

We offer an escort service at Frankfurt Airport for groups of four or more who require assistance with transfer connections. Our trained staff will accompany you on departure and/or arrival and ensure a pleasant travel experience.


The Group Guide Service will help you find your way around and escort you through the check-in procedure and security check. We will guide you through the airport with up to four employees.

  • Our staff speak German and English. For an extra fee of 20 Euros, we can also provide personnel fluent in another language of your choice.
  • Please book the Group Guide Service at least 48 hours before arriving at or departing from Frankfurt Airport.
  • The service is offered for the fastest and direct way from the incoming gate, recheck-in plus escorting of departing customers through the security and passport checks straight to the departure gate for the next flight. We do not offer permanent care during layover times.
  • The My Airport Guide in a grey-blue suit will meet you immediately after entering the airport building with a personalized name board.
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