Use the different journey possibilities to Frankfurt Airport
When Arriving by Car
You’ll find parking places for persons with disabilities in Terminal 1, P4 (Row 225) and Terminal 2, P8 (U4, Row 17). If you have any related questions, please call our Communication Center at +49 (0) 180 – 6372-4635 (€0.20 per call from German landline phones, up to €0.60 per call from German mobile phones).
When Arriving by Bus
Arriving at Terminal 1:
You arrive at the bus station across from the arrivals level of Terminal 1. Follow the signs to find your airline's check-in counter.
The nearest two Help Points for the Passenger Support Service are at these locations:
- At entrance 6 of the B Arrivals hall on the same level as the bus station. Cross the street to the terminal; the Help Point is near the Meeting Point.
- On the pedestrian bridge between Terminal 1 and the long-distance train station. In the building next to bus stop 24, take the elevator up to Level 3. Walk across the pedestrian bridge toward the terminal and continue around to the left to the Help Point for the Passenger Support Service.
When arriving at Terminal 2:
You arrive at the bus station across from the departures and arrivals areas of Terminal 2. Follow the signs to find your airline's check-in counter. To find the Help Point for the Passenger Support Service, use entrance 5 or 6 into the terminal. You'll see it right away (between the D and E departure areas).
When Arriving by Taxi
Taxis may stop at the curbs right in front of the terminals. To find your airline’s check-in counter, please follow the signs. In Terminal 1, the nearest Help Point for the Passenger Support Service is located in the B departures hall on Level 2 near entrance 6. In Terminal 2, it is between the D and E departures areas near entrances 5 and 6.
When Arriving by Train
Travelers with reduced mobility can obtain assistance for boarding, transferring, and getting off trains by contacting the Mobility Service of Deutsche Bahn AG:
*€0.14 per minute from German landline phones, different rates may apply to mobile phones
To request assistance for boarding, transferring, and getting off trains in advance, please use the registration form of Deutsche Bahn AG. To ensure that the service personnel of Deutsche Bahn AG can arrange this assistance in time, it is advisable to notify the Mobility Service well in advance (at least one workday beforehand).
Regional Train Station:
If you arrive by local public transportation (S-Bahn, RE, or RB), get off at platform 1, 2, or 3 of the regional train station (on Level -1). From platform 2 and 3, follow the blue wheelchair symbol to an elevator for going up to the departures level, or else use the escalator. In section B of platform 1 there is an elevator to the ServicePoint of Deutsche Bahn AG (on Level 0). You can use the intercom there to request assistance.
Long-Distance Train Station:
If you arrive by long-distance train (IC, EC, or ICE), get off at platform 4, 5, 6, or 7 of the long-distance train station in the AIRail Terminal. Each platform has an elevator you may use. To find your check-in counter, follow the signs. There are special signs for wheelchair users. The nearest call point for requesting assistance is located on the right at the end of the pedestrian bridge between the long-distance train station and Terminal 1.