Stay healthy - stay safe
Frankfurt Airport has just become the first German airport to receive the new “Safe from Covid-19” quality seal from TÜV Hesse, the technical inspection association of the state of Hesse. This seal was recently issued in recognition of the wide range of industry-appropriate steps that Frankfurt Airport has implemented in recent months to safeguard passengers, visitors and employees from infection by ensuring proper hygiene and social distancing.
Preparations for Traveling
Especially during the coronavirus epidemic, of course, it’s not a good idea to travel if you are ill or feeling unwell. But what if you’ve been fine but your health or general condition suddenly takes a turn for the worse after arriving at Frankfurt Airport? If this happens, contact our personnel right away to request medical assistance. If necessary, you can head for the emergency outpatient clinic at our medical center for a checkup, test or treatment.
Our tip: Take advantage of our self-service facilities. Check in online in advance, conveniently use a bag drop machine at the airport, and take only one carry-on item. This way you save time and reduce your risk of contagion.
Face Masks
It’s mandatory to wear a face mask or other appropriate face covering at all times inside the terminal facilities, shops, restaurants and airport transportation facilities such as buses and the automated people mover. The only exceptions are children under six and persons who are unable to do so because of physical impairments or health issues. The consumption of food in the terminal is basically possible. Please bring your own masks. If you need a replacement, additional masks and disinfectant can be purchased in various shops.
All airport employees who are in direct contact with customers also use appropriate protection. By working together, we can ensure safety and hygiene for everyone.
At the Airport
We apply the same social distancing rules as everywhere else and therefore ask you to keep at least 1.5 meters (five feet) away from other people. This also applies to seating and waiting areas. To remind you and generally help protect all travelers, we have installed appropriate green floor markings and signs. All counters are also equipped with plexiglass shields. As far as possible, please avoid paying cash in shops and restaurants.
Disinfectant dispensers are available for your use in the terminal areas. We also recommend that you regularly wash your hands with soap and water for at least 20 seconds. We have also increased the frequency of cleaning at the airport and regularly sanitize all touchable surfaces in our terminals and vehicles.
