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Frankfurt Airport Rewards

What you need to know while we’re overhauling and improving the program

We created the Frankfurt Airport Rewards program with the goal of providing you with the best possible airport experience.

For the same reason, we are also continuing to develop and improve it. Recently we’ve been working hard to make it even easier for you to navigate the world of Frankfurt Airport and start enjoying your benefits faster. This is a work in progress, and some of the functions you have been accustomed to using have been changed or temporarily removed. The good news is that you can still take advantage of Frankfurt Airport Rewards via our customer service. Please read on to learn about the changes that have been made and how to continue using Frankfurt Airport Rewards during this transitional period.

Overview of changes:

During the transition, our customer service is responsible for performing all of the functions related to your online customer account and for helping you exchange your reward points for coupons. You can still earn points and redeem coupons at all participating retailers as usual. We have assembled a list of the most frequently asked questions about the changes for you to consult. If you have any questions that are not included, our customer service will be happy to help you.

Access to your costumer account via our costumer service:
 
When contacting our customer service, you must identify yourself with your name and customer number. 
 
If you know your customer number, you can contact our customer service directly:
Phone: +49 (0)69 79 540 540
Email: service@frankfurt-airport-shops.com
Monday to Friday: 9:00 a.m. to 7 p.m.
Weekends: 10:00 a.m. to 6 p.m.
 
 
If you have misplaced your customer number or don’t have it handy, you can retrieve it as follows.
Please enter your email address here. We will send your customer information to it.
 
 
 
 

You’ll find an updated overview of the available rewards here:

Coupon type Value (euro) Reward points
Coupon  10€      500
Coupon  25€    1.200
Coupon  50€    2.000
Coupon 250€ 10.000
Coupon type Value (euro) Reward points
Coupon    5€ 150
Coupon  10€  300
Coupon 20€  499

You can earn points from these retailers:

BeRelax   
Goodman & Filippo Pfüller        
Burberry
Hermann`s Porsche Design        
Bvlgari Hugo Boss Quickers        
Caviar House Mondo Salvatore Ferragamo        
Duty Free Mondo Bianco Samsonite        
Germany & More Montblanc Superfood        
Germany On My Mind Parkraummanagement Victoria´s Secret        

You can find current opening hours of our Partners here


FAQs: Answers to your questions

To exchange the points you have earned for reward coupons, contact our customer service while indicating your name and customer number. The coupons for the rewards you specify will then be emailed to you.

A redemption of your previously collected points in vouchers and rewards is possible until 30.04.2021.

Please note that all points not redeemed by 30.04.2021 will be irrevocably forfeited.

Yes, definitely! You can keep earning points from all participating partners until 31.10.2020.

   

You can use this form to have your current points balance emailed to you.

You’ll find an up-to-date overview of the available rewards here.

   

Use this form to have your customer number emailed to you.

   

We’re sorry, but it is temporarily not possible for you to log into your customer account yourself. All of the associated functions are currently being managed by our customer service.

   

For the time being, it is also not possible to log into your customer account via the Frankfurt Airport App.

   

Please use this form to request a customer card. It will be emailed to you, and you can then print it out.