Frankfurt Airport Rewards

Dear Customers,


As we would like to make our offers at Frankfurt Airport even more customer-friendly and attractive in the future, we will be making adjustments to our Frankfurt Airport Rewards program. As of April 30, 2021, the Frankfurt Airport Rewards program will not be continued in its current form.

From 01.11.2020, it is therefore, unfortunately, no longer possible to collect points from our partners. It is still possible to redeem your previously collected points for rewards until 30.04.2021.

To redeem points for a voucher, select the voucher of your choice and enter your email address. If you have enough reward points on your account, the voucher will be sent to you automatically by email. 

Your current points balance

Please use this form to have your current points balance emailed to you. 

You can redeem your points for the following rewards: 

€10 Coupon - Heinemann Duty Free, Frankfurt

€10 Coupon - Heinemann Duty Free, Frankfurt

500 reward points

Receive a €10 discount on your purchase in a Heinemann Duty Free Shop at Frankfurt Airport.

Redeem 500 points

€25 Coupon - Heinemann Duty Free, Frankfurt

€25 Coupon - Heinemann Duty Free, Frankfurt

1.200 reward points

Receive a €25 discount on your purchase in a Heinemann Duty Free Shop at Frankfurt Airport.

Redeem 1.200 points

€50 Coupon - Heinemann Duty Free, Frankfurt

€50 Coupon - Heinemann Duty Free, Frankfurt

 2.000 reward points

Receive a €50 discount on your purchase in a Heinemann Duty Free Shop at Frankfurt Airport.

Redeem 2.000 points

€250 Coupon - Heinemann Duty Free, Frankfurt

€250 Coupon - Heinemann Duty Free, Frankfurt

 10.000 reward points

Receive a €250 discount on your purchase in a Heinemann Duty Free Shop at Frankfurt Airport.

Redeem 10.000 points

€5 Parking Coupon - Online bookings

€5 Parking Coupon - Online bookings

150 reward points

Save your benefit for Terminal Parking  at Frankfurt Airport and receive an additional €5 with your parking coupon.

Redeem 150 points

€10 Parking Coupon - Online bookings

€10 Parking Coupon - Online bookings

300 reward points

Save your benefit for Terminal Parking  at Frankfurt Airport and receive an additional €10 with your parking coupon.

Redeem 300 points

€20 Parking Coupon - online booking

€20 Parking Coupon - online booking

499 reward points

Save your benefit for Terminal Parking  at Frankfurt Airport and receive an additional €20 with your parking coupon.

Redeem 499 points

FAQs: Answers to your questions

To exchange the points you have earned for reward coupons, select a voucher of your choice and enter your email address. The voucher will then be emailed to you.

A redemption of your previously collected points in vouchers and rewards is possible until 30.04.2021.

Please note that all points not redeemed by 30.04.2021 will be irrevocably forfeited.

You can use this form to have your current points balance emailed to you.

   

Sending the voucher can take a few minutes. If you don’t receive the voucher within 15 minutes, please contact our customer service.

   

No. From 01.11.2020, it is no longer possible to collect points from our partners.

   

Customer service

Do you still have a question? Our customer service will be glad to help you:

Tel.: +49 (0)69 79 540 540

E-Mail: service@frankfurt-airport-shops.com 

 

Monday – Friday:         9 a.m. – 7 p.m.

Saturday – Sunday:    10 a.m. – 6 p.m.