Personal services at the airport

It is our pleasure to personally assist you


Personal Services

Gate to Gate Service

Gate to Gate Service

Transfers made easy – enjoy a relaxed layover! Now you can comfortably transfer from your arrival gate to your connecting flight at Frankfurt Airport. Our Gate to Gate Service guides you through Frankfurt Airport and helps you clear all formalities. Bookable for up to five persons. You only have an hour to change planes, and that at Germany's biggest airport! It can be a challenge finding your way among the forest of signs, possibly in languages you don’t understand. Not to mention herding your traveling companions, lugging carry-on bags and juggling boarding passes and passports. It can be strenuous and nerve-wracking. Fortunately, there’s a better way! You’re guided competently and efficiently by the shortest route through Frankfurt Airport to your onward flight. We pick you up directly at your arrival gate and accompany you through all necessary checkpoints to the onward flight. You can cover most of the distance comfortably in a limousine over the apron or a gate taxi. If there’s enough time to spare, you can even stop on the way to do some shopping. Your service assistant then says goodbye at the departure gate to let you board on your own. And for all those who fly to and from Frankfurt, we also offer this service as a package with price advantages.

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Welcome Service

Welcome Service

Our Welcome Service provides assistance when you arrive. An airport employee collects you at an agreed meeting place. This can be for example the regional train station or a taxi stand helping with your luggage and/or check-in. You’re arriving or about to depart, we’ll be glad to escort you to check-in and taking care of your bags. We else pick you up you at the baggage claim and take you to a train, taxi, or your car.

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Guide Service

Guide Service

Our trained staff will escort you before departing, after landing or during a layover making sure that everything goes smoothly. We know our way around—and therefore offer you a personal guide service at Frankfurt Airport. 

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Group Guide Service

Group Guide Service

We offer an escort service at Frankfurt Airport for groups of four or more who require assistance with transfer connections. Our trained staff will accompany you on departure and/or arrival and ensure a pleasant travel experience. We will guide you through the airport with up to four employees. Our staff speaks German and English. For an extra fee of 20 Euros, we can also provide personnel fluent in another language of your choice. Please book the Group Guide Service at least 48 hours before arriving at or departing from Frankfurt Airport. The service is offered for the fastest and direct way. Starting from the incoming gate, recheck-in and escorting of departing customers through the security and passport checks. And then straight to the departure gate for the next flight. We do not offer permanent care during layover times. The My Airport Guide in a grey-blue suit will meet you immediately after entering the building with a personalized board.

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Airport Porter Service

Airport Porter Service

Support at Frankfurt Airport when travelling no matter what airline you fly with. You can hire the porter or passenger assistant service to get you and your luggage where you need to go. All done conveniently and by the shortest route. Available for a fee, the Airport Porter Service is helpful for moving luggage within the public area. These services can be taken advantage of by individual guests or groups.

Reservations: The porter and passenger assistance services can be booked in advance. Or order it right at the airport from one of the many free service telephones. The following companies offer these services:

Sky Airport Porter Service GmbH
Phone: +49 (0)69 - 690 22122
Fax: +49 (0)69 - 690 55001
Email: info@airport-porter.com
Homepage: www.airport-porter.com

Securitas Flugverkehr Services GmbH & Co. KG
Phone: +49 (0) 69 - 690 21300
Fax: +49 (0) 69-690 2866
Email: dispo@securitas24.de
Homepage: www.securitas24.de
The passenger assistance by Securitas Flugverkehr Services GmbH is available in 45 languages.

Prices: Please contact these service providers to inquire about prices.

VIP-Services

VIP-Services

Ultimate exclusiveness, individuality and discretion. After welcoming you at our private VIP parking, we escort you to our luxury lounges, bypassing the usual terminal buzz. Enjoy your stay in the elegant ambiance of our lounge area including all amenities, gourmet-foods and beverages. Should you prefer relaxing in absolute privacy or invite business partners for a meeting, we offer you different  exclusive suites. A fully equipped conference lounge at your disposal is available as well. In the meantime, your personal service manager will handle all required formalities for you. And then you will be chauffeured directly to the aircraft in one of our luxury limousines. Our VIP-Services are available upon your arrival, departure or transit at Frankfurt Airport. If required, we’ll gladly put together an individual service package tailored to your needs and wishes.

More about VIP-Services