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Information on the coronavirus

Advice for passengers

Frankfurt Airport (FRA) is well prepared to deal with the outbreak of infectious diseases—fulfilling all recommendations of the health authorities responsible for FRA (the Frankfurt Health Department and the Hessian Ministry for Social Affairs). Currently, health screening of passengers has not been ordered by the authorities. In cooperation with the relevant health authorities, we are providing targeted information for travelers via monitors in the terminals.

Passengers departing from FRA are strongly advised to contact their airline for information on the specific regulations regarding their flight and destination, before traveling to the airport.

Please inform yourself about the travel and security requirements of the German Foreign Office.

Most important

Germany has introduced travel restrictions for entries from outside the Schengen area on March 17, 2020. All corresponding entries from non-EU-citizens and citizens of non-Schengen states by plane or ship will be affected. Entry will be possible for German citizens.

Also EU-citzens and citizens of Great Britain, Iceland, Liechtenstein, Norway and Switzerland and their family members will be allowed to transit through Germany to reach their home countries. The same will apply for foreigners holding a residence permit in one of these countries. Other people may be rejected entry, if they cannot provide proof of urgent reasons for their entry.

Federal Minister of the Interior Horst Seehofer has decided to temporarily reintroduce checks at the internal borders with Austria, Switzerland, France, Luxembourg and Denmark as an additional measure to contain the spread of the novel coronavirus.The checks will come into force on Monday, 16 March 2020 at 08:00. The cross-border flow of goods will continue to be permitted. Cross-border commuters will also continue to be allowed to enter and leave the country. People travelling for other reasons should expect restrictions on travel both into and out of Germany. Travellers with symptoms that may indicate a coronavirus infection will not be permitted to enter/leave Germany, in coordination with the authorities in the relevant neighbouring country. The Federal Ministry of the Interior is urging citizens to postpone all non-essential travel. Commuters are asked to provide proof that they need to cross the border for their work. The Federal Police has been asked to oversee the border checks.

(Source: Federal Foreign Office, Federal Ministry of the Interior, Building and Community)

Other news

In response to reduced passenger traffic caused by the COVID-19 outbreak, Frankfurt Airport will bundle all passenger handling operations in Terminal 1, effective April 7. From that date, passenger operations in FRA’s Terminal 2 will be suspended until further notice (affecting both Concourses D and E). The parking garage at T2 will also be temporarily closed to passengers. From April 7, check-in processes for all flights departing Frankfurt will take place in Terminal 1, Concourse B and C. From here, passengers can pass the security checkpoint to reach their departures gates in Piers A and B.

Airline Check-in Counter Terminal 1
Air Alergrie 707-709
Air Astana 543
Air Serbia 701-702
Belavia 679-680
Cathay Pacific 744-749
China Airlines 517-525
China Eastern 704-707
China Southern 517-523
Emirates 744-754
Finnair 665-667
Freebird 734-735
Gulf Air 546
Iceland Air 673-675
KLM / Air France 683-684
Nouvelair Tunisia 676-677
Royal Air Maroc 669-671
Tarom 701-702
Ukraine 669-671
Uzbekistan 669-671
   

Important Information for our Customers

We temporarily adjusted our parking service, due to the reduced traffic volume. Nvertheless we guarantee you as usual a free parking space at any time. Please follow the traffic and parking guidance for the free parking spaces.

 

Terminal Parking - Terminal 1

Access P2 and P3 are currently closed - please use access P1 for Terminal Parking at Terminal 1.

 

Terminal Parking - Terminal 2

Starting on April 7, 2020, until further notice all passenger handling processes will take place at Terminal 1. The P8 and P9 underground parking garages will also bei closed. Customers who have booked a parking space at Terminal 2 can use the QR code on their mobile parking ticket to park at Terminal 1 instead (via entrance P1).

 

Holiday Parking

The car park ist temporarily closed. Customers with a Holiday Parking booking have the opportunity to park at no additional cost in the Terminal Parking for the duration of the closure. Please take a parking ticket at the entry gate upon arrival. On the day of return report with your booking numer at the exit gate using the call button. A rebooking is not necessary.

 

Information for returnees:

The interval of the bus has been suspended. The bus is available at Terminal 1 or on call for Terminal 2.

 

Customer inquiries online booking

Due to the currently very high numer of e-mails in connection with COVID-19, the response time is longer than usual. We aks for your understanding. Please do not contact us several times once you have already sent us an inquiry. We take care of your concerns as soon as possible. In our FAQ you will find answers to the most important questions.

The German Robert Koch Institute has defined high-risk areas where COVID-19 is continuing to spread. At this time, they comprise the following:

  • Egypt: the entire country
  • France: the entire country
  • Iran: the entire country
  • Italy: the entire country
  • Netherlands: the entire country
  • Austria: the entire country
  • Switzerland: the entire country
  • Spain: the entire country
  • South Korea: the Daegu metropolitan area and the province of North Gyeongsang
  • USA: the entire country
  • United Kingdom of Great Britain and Northern Ireland: the entire country

The following applies only to returnees from these high-risk areas:

Under the state of Hesse’s Ordinance on Combatting the Coronavirus of March 20, 2020, the Hessian Ministry of Social Affairs and Integration requires all persons who have been in an area with a high risk of infection with the SARS-CoV-2 virus to quarantine themselves in their own homes. In addition, persons whose place of residence is not in the state of Hesse are prohibited from working there in application of Section 31, Sentence 1 of the German Infectious Diseases Protection Act (Infektionsschutzgesetz). The cited ordinance expires at midnight on April 19, 2020. If you have any questions, please contact the responsible health department at your destination.

We apologize for the fact that we are currently unable to ensure the usual shopping and dining opportunities at Frankfurt Airport. The decisions made by the German federal and Hessian governments to combat the COVID-19 epidemic have required us to close most of the shops and reduce the hours of restaurants inside the terminals. However, food and beverages will be available enough of the time to meet basic needs. We are endeavoring to maintain at least this basic level of service. In the transit areas, their availability will be continually adjusted in response to the departures and arrivals that are still taking place.

Reduced Delivery Options of our online shop FRA-shopping.com

Until further notice it is no longer possible for you to reserve products. In addition, our delivery service is currently only available within Germand and for flights to other EU countries. We apologize for any inconvenience this may cause. You can continue to browse our product selection, however, and after logging in you can also place articles in your shopping basket. 

The Metropolitan Pharmacy has outlets at these locations:

  • Terminal 1, Shopping Boulevard, Level 2, open daily between 6:30 a.m. and 9 p.m.
  • Terminal 1, Pier Z, Level 4, open daily between 7 a.m. and 8 p.m.
  • Terminal 2, Shopping Plaza, Level 3, open daily between 7 a.m. and 8 p.m.
  • The Squaire, Marketplace, open daily between 7 a.m. and 9 p.m.

The Metropolitan Pharmacy also has an ordering service. You can submit orders by sending an Email to or using the free CallmyApo app for Android and iOS. The items can then be picked up at a selected location or delivered to your home anywhere in Europe without any restrictions.

You must show or send the original prescriptions before the medications can be sent or issued to you.

The MetCard entitles you to a 12% discount from the Metropolitan Pharmacy on all nonprescription drugs, cosmetics, body care and wellness products, and travel specials. This customer card is valid at all outlets and online.

The Lufthansa Group continues to suspend flights to mainland China until 24 April 2020. This concerns flights to Beijing, Shanghai, Nanjing, Shenyang and Qingdao. In addition, flights on short- and medium-haul routes may be reduced by up to 25 per cent in the coming weeks.

A return flight schedule will be in effect for the airlines in the Lufthansa Group. This will initially be valid until 19 April 2020. Long-haul flights are offered as scheduled from Frankfurt and Zurich. Lufthansa's intercontinental flight schedule from Frankfurt is as follows: three times a week to Newark, Chicago (both USA), Montreal (Canada), Sao Paulo (Brazil), Bangkok (Thailand), Tokyo (Japan) and Johannesburg (South Africa). 

Lufthansa passengers planning a trip over the next few weeks are advised to check the status of the respective flight before embarking on their journey. Guests who have provided Lufthansa with their contact details will be informed if their flight is cancelled. You can find more information at Lufthansa.com

(Source: Lufthansa)

Passengers arriving in Germany from China, Hong Kong, Macau, South Korea, Japan, Iran and Italy are required to complete so-called passenger locator forms (PLFs) before leaving the aircraft, providing information on the flight and on where they can be contacted for for the next 30 days after arrival. The PLFs are handed out by the crew during the flight. The passenger locator cards are stored at the Frankfurt Health Department and may be used for contacting the respective passengers, if required.