Privacy Notice
Der Frankfurt Airport

Privacy Notice

Information about Data Protection Statements

Here, you will find detailed information about data protection statements.

A.   Data Privacy Policy Statement

We naturally have a firm commitment to responsibly managing your data. The access and usage data captured when you visit this website are used by us in full compliance with the provisions of the German Data Privacy Law. This data privacy policy statement explains the extent to which Fraport AG captures and processes data that are captured when users visit this website or use (mobile) Web services or the Fraport App and what these data are used for.

1.    Applicability of This Data Privacy Policy Statement

This data privacy policy statement applies to the websites at www.frankfurt-airport.de and www.frankfurt-airport.com, the related (mobile) Web services, and the Fraport App (hereinafter “App”) operated by Fraport AG in 60547 Frankfurt am Main (hereinafter “Fraport”) and to the services and functions (hereinafter “Services”, “Frankfurt-airport.com”, or “Airport Portal”) offered via them.

Our services link to other websites and services of Fraport, for example https://parken.frankfurt-airport.de for parking at Frankfurt Airport and our Service Shop at https://serviceshop.flughafen-frankfurt.de/de (e.g. for services in connection with “Create Your Stay”, transportation, and passenger care).

In addition, we link to or integrate services of other providers, for instance car rentals from Sunnycars. Separate data privacy policies and rules may apply to these third-party services. For more information, please refer to the data privacy policies posted on the corresponding websites or within the services.

2.    Capture and Use of Data While Using Our Services

2.1 General Information

Personal data are defined as all data that can be assigned to a certain individual (e.g. name, address, phone number, and e-mail address).

When you visit our websites and use our services, user data are automatically captured both for providing and administering the services and for security purposes. They include, for example, the IP address that has been assigned to you by your Internet provider, the website, if any, from which you have linked to us, the pages you visit, your browser type (including the version and language), the type and attributes (e.g. screen resolution) of the device you are using to visit us, device IDs (e.g. your MAC address or a comparable ID) and information on your operating system, the date and duration of your visit, and additional information on your use of our services (e.g. searches, pages viewed, and items clicked).

All of these data are processed and used for the above-mentioned purposes and stored for a limited time. They do not permit us—except in the special cases discussed further below—to draw any conclusions about the identity of a natural person. The MAC address is only stored in anonymized form.

You may visit and use many of our services without registering or identifying yourself. Some services, however, require prior registration (e.g. our Online Retail Platform, which is also called “Frankfurt Airport Online Shopping).

Your data will not be divulged to any other parties unless this is essential for fulfilling the contract or safeguarding legitimate interests of Fraport, we contract other companies (e.g. technical service providers) to perform certain services or work, or we are required by law to do so (e.g. in response to official requests). More detailed information on these and other aspects can be found below and/or in the separate data privacy policies and information for individual services (e.g. the special data privacy policy for Frankfurt Airport Online Shopping).

2.2 Using Our Services Via the App

When you use services via our App, additional personal data are captured and used depending on the functions and services and how they are used.

If we receive any personal data from you via the App’s feedback form, we process and use it in strict compliance with the applicable data privacy regulations and exclusively for processing your request. We do not release these data to any third parties unless it is required for processing your request or falls under special provisions of this data privacy policy statement.

When our services are used via the App, additional App-specific data are automatically captured, such as the name of the mobile device, the screen resolution, and device-specific IDs that—except when using certain functions described in the following)—are always stored and processed in anonymized form.

If you enable the notification service (“push notification”, e.g. for obtaining updates on flights) after entering certain requested information, an automatically generated identification number (“token”) is additionally captured, together with the language for the notifications, for as long as the notification service is used. It is then automatically deleted. The token is generated by the provider of the app store from which you obtained the App (Apple Inc. for IoS devices and Google Inc. for Android devices) and sent to Fraport. For the notification service, the token is sent together with the content of each notification to Apple Inc. or Google Inc., which then retransmits it via their own services. The information sent to Apple Inc. or Google Inc. may allow conclusions to be drawn about the user’s identity. However, these data are only temporarily stored on systems operated by Fraport. Consequently, if you use the notification service you also use services of Apple Inc. (IoS) or Google Inc. (Android) that Fraport is unable to influence. In this connection, personal data may also be sent and used outside the EU or EEA. For more information on the handling of personal data by Apple Inc. or Google Inc. in connection with use of the notification service, please consult the relevant provisions of that provider’s own data privacy policy.

If you use location-based services or have consented to the capture and use of location data, your mobile device also transmits information on your location. Subject to your explicit consent, we use this information to offer you location-based services (e.g. for finding your position at the airport and the navigation function). You can usually disable the transmission of location-based data by appropriately adjusting the settings of your mobile device (e.g. by turning off Wi-Fi reception). For more information on how to changes settings of this kind, please refer to your mobile device’s instructions.

In order to improve the App’s navigation function, QR codes have been posted around the terminals. If you scan one of these with the App, you receive precise information on your location. In order to keep improving the navigation function, and for statistical purposes, Fraport may evaluate these actions and all data captured in connection with them. It is impossible to deduce the user’s identity from this information.

2.3 Cookies and Internet Technologies

Cookies are small text files that are stored locally in the cache of your Internet browser. They permit recognition of the browser, among other things to prevent entered data from being lost during an interruption (e.g. because the Internet collection is lost) or when switching to another of our services and back again.

The data captured during use of our services—regardless of whether this is done via our websites, their mobile versions, or the App—are collected and stored for marketing and optimization purposes. These data can be used to create utilization profiles und pseudonyms. Cookies can be used for this.

You can prevent cookies from being stored on your computer or device by appropriately setting your browser.

The data captured with the above-mentioned technologies are not used to personally identify you as the website user unless you have explicitly given permission for this to be done, and are not merged with any personal data of the pseudonym’s user unless you have explicitly allowed us to do so in another context or it is permitted by law. At any time you may also revoke your permission and forbid Fraport to capture and process any more such data.

3.    Use of Additional Services and Services Requiring Registration

3.1 Information Services and Contact

If, after having registered, you access special information available through our services (e.g. to bookmark flights, products, or services, set a notification, or request information and documents in connection with “Create Your Stay”), or use our contact forms to contact us, we will process and use the data captured thereby (e.g. your e-mail address or flight information) only to the extent that is necessary to provide the service or information concerned, unless you have explicitly given us permission to use them in other ways or it is permitted by law.

3.2 Use of Fraport Travel Services and Other Purchasable Offerings of Fraport

If you use a booking screen in our services to book travel services (e.g. flights or hotel accommodations) or other services (e.g. tours at the airport), we or the contracted service provider capture the data that are required to fulfill and execute your booking request and pass it on to third parties (e.g. airlines, travel offices, etc.) to the extent required to meet your request. In some cases additional data privacy conditions may apply to these services and associated services provided by third parties (e.g. preparation of data for processing by an airline). For details, please consult the information available from the provider in question. Fraport may use the data received for calculating and settling commissions.

  3.3 Frankfurt Airport Online Shopping and the Fraport Rewards Program (“Frankfurt Airport Rewards”)

You can—after specially registering or as a guest—purchase products and services from Fraport or other sellers at Frankfurt Airport Online Shopping. In this connection, you may additionally register for the Rewards Program. Additional data policy statements and requirements may apply to these services; they are communicated during registration, ordering, or use.

3.4 Using Our Services via the App as a Registered User

If you use our services via the App as a registered user, you may provide us with  additional personal data (e.g. your e-mail address, password, or the items in your watchlist. Provided that you have explicitly permitted us to do so or it is allowed by law, we use these data to meet your requests and enable you to use our services. So that we can offer services to you, our systems generate a token and a user-specific ID that is assigned to your device and permits synchronization and exchange of data with the App.

If you join Fraport’s rewards program, we also provide you via the App with a digital membership card that you can use when making purchases at the airport. The just-mentioned identification numbers make it possible for the card readers in shops to recognize your digital membership card and transmit data related to purchases to our system for registering you and assigning reward points to your account.

For additional details on how personal data are treated, please consult the data privacy information on use of the Airport Portal by registered users and use of Frankfurt Airport Online Shopping and/or participation in the Rewards Program.

3.5 Information and Related Services

If you register for or use our services, you can subscribe to or cancel our newsletters and advertising services. Additional information is provided by service-specific notes and requirements that are communicated in connection with service requests and registration.

4.    Your Rights, Questions and Suggestions

You may at any time revoke permission to use your personal data for advertising purposes by sending a statement to this effect to Fraport AG, Frankfurt Airport, 60547 Frankfurt am Main, Germany.

In addition, you have the right to be informed at any time about the personal data on you that Fraport has stored. Please submit requests for this information to the data privacy officer at Fraport:

Horst Beisheim

Fraport AG – VA1

60547 Frankfurt am Main

Germany

E-mail: datenschutz@fraport.de

 

Fraport’s data privacy officer is also available to personally answer any questions you may have or listen to your suggestions for improving data privacy.

B.   Special Notes on Data Privacy and Consent by Registered Users of the Airport Portal

1.    General Notes on Use of Your Personal Data

(1)   The following special data privacy notes deal with handling of the personal data of individuals who use the Airport Portal as registered users via the websites of Fraport, (mobile) Web services, the Fraport App, or other services that can be reached via these (including www.frankfurt-airport.com), are not covered by the consent described below in number 2, and may change from time to time.

(2)   In connection with registering for and using the Airport Portal, the corresponding (mobile) Web services, the App, and other services and functions offered via these, you provide us with personal data (e.g. your name, address, payment data, e-mail address, location, flight data, or product preferences for use of the watchlist and notification function). We use these data—provided that you have given us special permission to do so or it is allowed by law—to meet your requests and enable you to use our services and/or we forward them to third parties to the required extent.

2.    Consent to the Use of Personal Data for Customer Care and Advertising

By registering, you confirm that you have read and understood the special data privacy notes and declare your consent as follows:

(1)   I hereby consent to the use of my personal data (e.g. name, address, utilization data, products viewed, items clicked, favorite merchandise categories and brands, location data from my mobile device, communicated flight data) that are provided to Fraport AG (hereinafter “Fraport”) or automatically captured by Fraport during registration for and use of the services of the Airport Portal via the various available channels (websites of Fraport, (mobile) Web services, the App, the hotline, e-mails) for storing in Fraport’s central databases of prospects and customers, carrying out market, opinion and customer satisfaction surveys, and sending me current and possibly location-based information and offers and surveys on any aspect of the airport itself or the merchandise and services that are normally offered there by Fraport and partner companies that operate at the airport (e.g. operators of shops at Frankfurt Airport).

(2)   I hereby give my consent for Fraport to merge personal data of mine that are provided to Fraport or automatically captured by Fraport in connection with registering for and using the services of the Airport Portal with other personal data of mine that have already been or will be stored in Fraport’s central databases of prospects and customers (e.g. user data after registration for and use of the Fraport Rewards Program and data from my participation in special campaigns or promotions such as prize draws) and to use them for the previously mentioned advertising purposes.

(3)   I hereby give my explicit consent for my personal data to be statistically evaluated by Fraport for customer care and advertising purposes as described in the foregoing. I consent to being assigned to different interest and customer groups on the basis of my profile and utilization data so that personalized customer care can be offered and appropriate advertising displayed to me.

At any time you may revoke your consent until further notice free of charge by sending a corresponding statement to Fraport AG, Frankfurt Airport, 60547 Frankfurt am Main, Germany. Such a revocation covers all of the statements made in number 2. It is not possible to revoke only some of them while the others remain in force.

Please note that revoking this consent will prevent you from continuing to use the Airport Portal as a registered user, will terminate the corresponding contractual relationships, and may subsequently cause you to be locked out and your account to be deleted.

To the extent that it is necessary to obtain declarations of consent in order to carry out advertising activities, these activities are only conducted after the relevant permissions have been obtained. The right to carry out advertising activities when they are allowed by law (e.g. by Section 28, No. 3 of the German Data Privacy Law) or sanctioned by specially obtained declarations of consent is not affected by the foregoing declaration of consent or its revocation. These data privacy notes, including the declaration of consent, can be called up and viewed in your customer account at any time.

3.    Additional Data Privacy Notes

You can find additional information on how we treat your personal data in connection with the use of our services in our Data Privacy Policy Statement. Please note that the data privacy policy statement only contains information on the handling of personal data, is not part of these data privacy notes or covered by your consent, and may change from time to time.

C.   Special Data Privacy Notes and Consent to the Use of Frankfurt Airport Online Shopping

1.    General Notes on Use of Your Personal Data

The following special data privacy notes deal with handling of the personal data of individuals who use Frankfurt Airport Online Shopping as registered users via the websites of Fraport, (mobile) Web services, the Fraport App, or other services that can be reached via these, are not covered by the consent (number 3), and may change from time to time.

We also capture information on your use of Frankfurt Airport Online Shopping, such as your purchases, ordering history, or viewed products. We store and use these data—provided that you have given us special permission to do so or it is allowed by law—to fill your orders, support the functions of Frankfurt Airport Online Shopping (e.g. with a summary of your past orders or an overview showing the status of orders), and provide customer support (e.g. if you have questions on the use of Frankfurt Airport Online Shopping). For processing your orders, we also relay your data to the seller in each case.

2.    Notes on Verification of Flight Data

In order to check the available delivery options for your order and display them to you (e.g. pickup in a shop in the post-security area of the airport), during the ordering process we ask you to enter information on your booked flight and then use an in-house flight database operated by Fraport to verify your entries (flight date/departure time, flight number, airline, gate, destination).

If you purchase duty-free merchandise, we access an external database (Amadeus) to check whether you have a valid airline ticket or boarding pass and are therefore entitled and permitted to purchase items of this kind. The data we provide to Amadeus are used exclusively for this check and not stored by Amadeus. In this connection, personal data may be sent to countries outside the European Economic Area.

3.    Legal Consent Under Data Policy Law to Use Personal Data for Customer Care and Advertising

By registering, you confirm that you have read and understood the special data privacy notes and declare your consent as follows:

   (1)  I hereby consent to the use of my personal data (e.g. name, address, ordering history, utilization data, products viewed, items clicked, preferred merchandise categories and brands, automatically captured location data from my mobile device, communicated flight data, and optionally provided information on how often I travel, my home airport, my preferred airline, my level of education, or my nationality) that are provided to Fraport AG (hereinafter “Fraport”) or automatically captured by Fraport during registration, ordering, and other use of the services of Frankfurt Airport Online Shopping via the various available channels (websites of Fraport, (mobile) Web services, the App, the hotline, e-mails) for storing in Fraport’s central databases of prospects and customers, carrying out market, opinion and customer satisfaction surveys, and sending me current and possibly location-based information and offers and surveys on any aspect of the airport itself or the merchandise and services that are normally offered there by Fraport and partner companies operating at the airport (e.g. operators of shops at Frankfurt Airport).

(2)  I hereby give my consent for Fraport to merge personal data of mine that are provided to Fraport or automatically captured by Fraport in connection with registering, ordering and otherwise using the services of Frankfurt Airport Online Shopping with other personal data of mine that have already been or will be stored in Fraport’s central databases of prospects and customers (e.g. user data after registration of a basic account for using the services of the Airport Portal or data on my participation in the Fraport Rewards Program, data on my participation in special campaigns or promotions such as prize draws) and to use them for the previously mentioned advertising purposes.

(3)   I hereby give my explicit consent for my personal data to be statistically evaluated by Fraport for customer care and advertising purposes as described in the foregoing. I consent to being assigned to different interest and customer groups on the basis of my profile and utilization data so that personalized customer care can be offered and appropriate advertising displayed to me.

At any time you may revoke your consent until further notice free of charge by sending a corresponding statement to Fraport AG, Frankfurt Airport, 60547 Frankfurt am Main, Germany. Such a revocation covers all of the statements that are made in number 3. It is not possible to revoke only some of them while the others remain in force.

Please note that revoking this consent will prevent you from continuing to use the Online Retail Platform as a registered user, will terminate the corresponding contractual relationships, and may subsequently cause you to be locked out and your account to be deleted.

To the extent that it is necessary to obtain declarations of consent in order to carry out advertising activities, these activities are only conducted after the relevant permissions have been obtained. The right to carry out advertising activities when they are allowed by law (e.g. by Section 28, No. 3 of the German Data Privacy Law) or sanctioned by specially obtained declarations of consent is not affected by the foregoing declaration of consent or its revocation. These data privacy notes, including the declaration of consent, can be called up and viewed in your customer account at any time.

4.    Additional Notes on Data Privacy

You can find additional information on how we treat your personal data in connection with the use of our services in our Data Privacy Policy Statement. Please note that the data privacy policy statement only contains information on the handling of personal data, is not part of these data privacy notes or covered by your consent, and may change from time to time

D.   Special Data Privacy Notes and Consent for the Use of Frankfurt Airport Online Shopping as a Guest

1.    General Information on Use of Your Personal Data

The following special data privacy notes deal with handling of the personal data of anyone who uses Frankfurt Airport Online Shopping as a guest via Fraport’s websites, (mobile) Web services, the Fraport App, or other services that are reachable via these, and they may change from time to time.

When you register for and use the services of Frankfurt Airport Online Shopping, you provide us with personal data (e.g. name, address, payment data, e-mail address). We store and use these data—provided that you have given us special permission to do so or it is allowed by law—to process your orders. For fulfilling your orders, we also relay your data to the seller in question.

2.    Notes on Verification of Flight Data

In order to check the available delivery options for your order and display them to you (e.g. pickup in a shop in the post-security area of the airport), during the ordering process we ask you to enter information on your booked flight and then use an in-house flight database operated by Fraport to verify your entries (flight date/departure time, flight number, airline, gate, destination).

3.    Additional Data Privacy Notes

You can find additional information on how we treat your personal data in connection with the use of our services in our Data Privacy Policy Statement. Please note that the data privacy policy statement only contains information on the handling of personal data, is not part of these data privacy notes, and may change from time to time.

E.   Special Data Privacy Notes and Consent for Participation in the Rewards Program

1.    General Notes on Use of Your Personal Data

The following special data privacy notes deal with handling of the personal data of individuals who participate in the Rewards Program, especially via the websites of Fraport, (mobile) Web services, the Fraport App (hereinafter “App”), or other services that can be reached via these. They are not covered by the consent you have given (in number 2) and may change from time to time.

When you register for and use the Rewards Program, you and the participating partner companies provide us with additional personal data on you (e.g. membership number, purchase history, name of the connected retailer, mode of payment, coupon details). We store and use these data—provided that you have given us special permission to do so and/or it is allowed by law—to implement your participation in the Rewards Program (e.g. redemption of points to purchase merchandise or display of information on reward points when you use Frankfurt Airport Online Shopping or the App).

When you use your membership card to purchase merchandise or services from Fraport (e.g. at Frankfurt Airport Online Shopping or on the Airport Portal) or in a shop of a participating partner company at Frankfurt Airport, Fraport captures the relevant transaction and discount data in order to pay and settle accounts with the participating partner companies.

When you use your membership card at Frankfurt Airport Online Shopping or in a shop of a participating partner company at Frankfurt Airport, the participating partner company submits the relevant transaction data to Fraport.

Fraport does not disclose any personal data to the participating partner companies in connection with your participation in the Rewards Program.

To implement and administer the Rewards Program, Fraport contracts other companies to process the associated data on Fraport’s behalf while complying with the applicable legal requirements. This may also be done outside the EU or EEA.

We also provide you with a “digital membership card” in the App that you can use, for example, when making purchases in shops at Frankfurt Airport. So that you can use it on your mobile device, our systems generate a token and, using your data for the Rewards Program (e.g. your membership number) among other things, a unique user ID. The token and user ID serve to keep the data in your digital membership card up to date.

2.    Consent to the Use of Personal Data for Customer Care and Advertising

By registering, you confirm that you have read and understood the special data privacy notes and declare your consent as follows:

(1)  I hereby consent to the use of my personal data (e.g. membership number, purchase history with the date, time, article numbers, and prices for each purchase, names of connected retailers, modes of payment, coupon data) that are provided to Fraport AG (hereinafter “Fraport”) or automatically captured by Fraport during registration for and participation in the Rewards Program of the services of the Airport Portal via the various available channels (websites of Fraport, (mobile) Web services, the App, purchases made in physical shops, the hotline, e-mails) for storing in Fraport’s central databases of prospects and customers, carrying out market, opinion and customer satisfaction surveys, and sending me current information and offers and surveys on any aspect of the airport itself or the merchandise and services that are normally offered there by Fraport and all partner companies operating at the airport (e.g. operators of shops at Frankfurt Airport).

(2)  I hereby give my consent for Fraport to merge personal data of mine that are provided to Fraport or automatically captured by Fraport from me or partner companies participating in the Rewards Program in connection with registering for and participating in the Rewards Program with other personal data of mine that are already stored in Fraport’s central databases of prospects and customers (e.g. user data after registration for and use of the Airport Portal or Frankfurt Airport Online Shopping and data from my participation in special campaigns or promotions such as prize draws) and to use them for the previously mentioned advertising purposes.

(3)  I hereby give my explicit consent for my personal data to be statistically evaluated by Fraport for customer care and advertising purposes as described in the foregoing. I consent to being assigned to different interest and customer groups on the basis of my profile and utilization data so that personalized customer care can be offered and appropriate advertising displayed to me. I consequently also consent to participating partner companies contacting the individual interest and customer groups via Fraport.

At any time you may revoke your consent until further notice free of charge by sending a corresponding statement to Fraport AG, Frankfurt Airport, 60547 Frankfurt am Main, Germany. Such a revocation covers all of the statements made in number 2. It is not possible to revoke only some of them while the others remain in force.

Please note that revoking this consent will prevent you from continuing to participate in the Rewards Program, will terminate the corresponding contractual relationships, and may subsequently cause you to be locked out and your account to be deleted.

To the extent that it is necessary to obtain declarations of consent in order to carry out advertising activities, these activities are only conducted after the relevant permissions have been obtained. The right to carry out advertising activities when they are allowed by law (e.g. by Section 28, No. 3 of the German Data Privacy Law) or sanctioned by specially obtained declarations of consent is not affected by the foregoing declaration of consent or its revocation. These data privacy notes, including the declaration of consent, can be called up and viewed in your customer account at any time.

3.    Additional Notes on Data Privacy

You can find additional information on how we treat your personal data in connection with the use of our services in our Data Privacy Policy Statement. Please note that the data privacy policy statement only contains information on the handling of personal data, is not part of these data privacy notes or covered by your consent, and may change from time to time.

 

Finalized: […]

Special note:

Although this translation has been executed with the greatest possible care and diligence, the original German version of this document shall be binding for resolving any disputes that may arise.

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