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FAQ Coronavirus

Since December 8, 2019, cases of respiratory disease caused by a new type of coronavirus (2019-nCoV) have emerged in Wuhan, the capital of central China's Hubei province. Animal markets are believed to be the original source of infection. Transmission from human to human is possible. The following symptoms may occur after an incubation period of 2–14 days:

  • fever
  • cough
  • difficulty breathing

Like for the flu and other respiratory diseases, to avoid catching or spreading the novel coronavirus (COVID-19) it’s recommended to cough and sneeze into your elbow instead of into your hand (while keeping a safe distance from other people), regularly wash your hands with soap and water for at least 20 seconds, avoid touching your face and shaking hands with others, and keep a distance of about one to two meters from infected persons.

Regularly washing your hands with soap and water is enough. If you do not have the opportunity to wash your hands regularly, you may use disinfectant instead. Please keep in mind, however, that excessive use can harm the skin. You may also occasionally apply a virucidal disinfectant (while following the instructions).

No vaccine is available at this time. However, you can still get vaccinated for the seasonal flu, which physicians recommend.

Pregnant women should always avoid contact with persons who are ill and feverish. To determine your personal level of risk you should arrange an appointment with a physician.

  • Avoid contact with live animals and raw animal products
  • Keep away from sick people
  • Wash your hands often with soap and water or use an alcohol-based hand disinfectant

If you fall ill at your current location with the symptoms described above, you must not travel while you are ill. In this case, consult a doctor after calling him ahead. If you fall ill with the above symptoms on the return flight, report to the on-board staff.

  • Keep a distance of two arm lengths from other persons.
  • Prepare for control!
    • Please bring only one piece of cabin baggage for inspection!
    • Check in all other pieces of baggage and all liquids over 100 ml!
    • Store all the contents of your pockets, your mobile phone and your wristwatch in your cabin baggage or your jacket
    • Take larger electronic items (laptops, tablets, medical devices) and the one litre bag out of your cabin baggage before checking!
  • Please only enter the checkpoint when requested and pay attention to the instructions of the security staff!
  • Place the following items in the baggage trays:
    • Bag / trolley
    • Larger electronic items (laptops, tablets, medical devices)
    • One-litre bag
    • Outerwear (jackets, coats, etc.)
    • Shoes
    • Belt
  • After passing through the person control, go to an assigned control place. The screener will scan you from the side or behind. If necessary, you may be asked to put down more items and go through the person control again.
  • Please put your luggage trays back yourself!

If you develop fever, cough or difficulty breathing within 14 days after returning and have any of the symptoms while at the airport, please immediately contact an airport staff member. If the symptoms occur later, please:

  • Stay at home
  • Avoid unnecessary contacts
  • See a doctor and call him ahead to inform about your travel and your symptoms