The new FRA-ID - Your key to the world of benefits at Frankfurt Airport

  • Exclusive discount coupons

  • Quick & convenient shopping in our online shop

  • Easy management of your account and orders

  • Newsletter with current trends and attractive offers

The FRA-ID is your personal Frankfurt Airport customer account. Manage your addresses and preferences conveniently, get access to exclusive discount coupons, and never again miss an attractive offer with the newsletter for you. 

Exclusive discount coupons

Exclusive discount coupons

Only your FRA ID gives you access to attractive discount coupons for many partners at Frankfurt Airport. 

Whether for parking space bookings, orders in the Frankfurt Airport Online Shop or purchases on site, there is a suitable offer for everyone!  

Frankfurt Airport Online Shop

Frankfurt Airport Online Shop

Discover our wide range of duty free products and benefit from exclusive airport offers. Shop now spirits, wine and champagne from all over the world and have them delivered to your home.

The FRA ID makes your shopping experience even more convenient. At checkout, your data is automatically transferred so that you can complete your order faster. 

Personalized Newsletter

Personalized Newsletter

Never again miss the latest news and attractive offers around Frankfurt Airport.

Simply sign up to your personalized and customized newsletter during the registration process and always stay up to date. 


FAQs: Answers to your questions

The FRA-ID gives you access to the digital channels and services of Frankfurt Airport. Simply log in with your e-mail address and manage your profile, settings and preferences quickly and easily.

Here you can create your FRA-ID. Alternatively, you can register for the FRA-ID when you place your next order in the Frankfurt Airport Online Shop.

It is possible to use the online store without an FRA ID. However, a stored profile makes the ordering process faster and more convenient. Furthermore, you can only access exclusive discount coupons with an FRA-ID.

If you never want to miss attractive offers, the latest news and competitions again, simply tick "Yes, I would like to receive the Frankfurt Airport Newsletter" when you register.

You already have an FRA-ID? You can easily subscribe to the newsletter in your personal profile.

The use of the FRA-ID is free of charge. 

If you did not receive an activation email after registering, please check your spam folder. Otherwise, please register again and request a new activation link.

In order to use the FRA-ID, you need to confirm your email address by clicking on the activation link we sent you. The activation link is valid for 72 hours. If your activation link has expired, please click on the expired activation link and request a new activation link on the opened page. If you have waited more than 30 days to activate, your profile will no longer exist. In this case we ask you to create a new FRA-ID.

Please click here on "Forgot password" and enter the email address you registered with. You will immediately receive a link to reset your password sent to your email address.



You can change your email address in your personal  profile. 


If you want to delete your profile please contact our customer service. 

You have the possibility to unsubscribe from our newsletter at any time. To do so, simply click on "unsubscribe" in the newsletter you received. In case of technical problems, our customer service will be happy to help you.

It is a matter of course for us that we handle your data responsibly. The access and usage data collected when you visit this website is used by us in compliance with the statutory provisions of the German data protection law. You can find more details in the privacy policy.


Customer service

Do you still have a question? Our customer service will be glad to help you:

Tel.: +49 (0)69 79 540 540

E-Mail: service@frankfurt-airport-shops.com

 

Monday – Friday:         9 a.m. – 7 p.m.

Saturday – Sunday:    10 a.m. – 6 p.m.