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Welcome Center

First point of information for arriving passengers

At Frankfurt Airport's Welcome Center the staff will provide you all important information concerning your flight and stay at the airport.


Frankfurt Airport's Welcome Center in Terminal 1, Concourse B (arrivals) provides guests with information on flights, arranges hotel accommodations, and fills them in on enjoyable ways to spend time at and around the airport.

Hotel reservations, reservations of sightseeing tours and Frankfurt maps can be purchased at the following counters:

  • Hotels & Tours at the Welcome Center counters (Arrival, Concourse B) 6.00 - 22.00 daily
  • Service Point in Terminal 2 (between Concourse D and E) 24 hours a day

FraCards can also be purchased at the following counters:

  • Service Point in Terminal 1 (departure, Concourse B) 24 hours a day
  • Welcome Center (Arrivals Concourse B) 6.00 - 22.00 daily

Frankfurt Special - Personal Assistance

Open daily from 6.00 a.m. to 10.00 p.m.