VAT Refunds

Tips on getting value-added tax refunded

If you don’t live in the EU, you can get a refund on the *value-added tax (VAT). The VAT is paid on purchases within the EU.

Information

Information

Please Note:

VAT Refunds are only available on purchases of more than € 50. For further information please look at our download.

Locations

The following providers offer a tax refund service:

  

Global Blue

Website: www.globalblue.com

Email: info@global-blue.de

Phone:    +49 800 32 111 111

  

Get more information about the locations of  Global Blue  at Frankfurt Airport.

  

  

  

Travelex

Website: www.travelex.de

Email: kundenservice@travelex.com

Phone: +49 69 348 738 70

  

Click here for further information about  Travelex at Frankfurt Airport.  

  

  

  

Planet Payment

Website: www.planetpayment.com

Phone:  +49 89 244 109 810

  

Get more information about  Planet Payment.

  

  

  

Reisebank

Please note that the tax refund service of Reisebank is  only available in Area Z, Departure, Level 3.  

Website: www.reisebank.de

Email: info@reisebank.de

Phone: +49 69 697 198 92

  

Here you will find everything you need to know about  Reisebank  at Frankfurt Airport.  

  

This is how it works:

1. What you need for a tax refund

1. What you need for a tax refund

  • Get a tax free exemption form from the shop
  • Fill it out completely (using the Latin alphabet)

Advice, information and assistance on VAT-free shopping is available at all stores at Frankfurt Airport. In the duty-free stores, prices are already reduced by VAT.

2a. Merchandise in checked luggage

2a. Merchandise in checked luggage

  • Inform the check-in staff of your airline about any merchandise and VAT refunds
  • They will separately tag your bags and return them to you for presentation at the customs office

No bag tag - no tax refund

2b. Merchandise in hand luggage

2b. Merchandise in hand luggage

  • Go through the security check

3. Get a customs stamp

3. Get a customs stamp

  • Got to the customs office and allow enough time for the formalities
  • Present your purchased items, your passport, the receipts and the completed forms
  • The customs officer will stamp your voucher and have your luggage transferred to a belt within the customs area

4. Get the refund

4. Get the refund

  • Go to a refund counter  
  • Present the completed and stamped tax exemption forms
  • Get a cash refund (a small processing fee is already deducted)

  

For more information, visit zoll.de  or call +49 351 44834 510

General information

* What is VAT?  

All goods sold in Europe are subject to EU VAT. In Germany, the VAT is 7 or 19 percent. If your place of residence is outside the European Union (EU), you have the possibility to get this tax refunded when leaving the EU. For you as a passenger, this makes goods in Germany even cheaper.