Traveller aids

Always there for you

The Traveller aids is available if you experience social hardship, need orientation, have passport or visa problems or must return to your home country irrespective of your religion or ethnicity.

Reasons why travelers may want to contact the Church Social Services include:

  • Ticket, passport or visa problems
  •  Financial emergency as a result of theft, purchase of a new ticket or rebooking fees
  •  People are overwhelmed, feel lost or need support due to an unexpected situation.

Church Social Services provide…


First of all, KSfP clarifies the situation and points out opportunities for help.
In the safe space of the Social Services office, people are able to calm down, tell their story and gather their thoughts. The ethos is to help people help themselves, and client consent is essential. The support provided is geared towards individual needs. For instance, relatives may be telephoned so that they can transfer money or a purchase a new ticket



KSfP negotiates with airlines, government agencies and consulates. The aim is to ensure that the people concerned can continue their journey or get home. If this is not possible, accommodation can be arranged.



Clients receive information on ways of gaining authorization for money or a ticket, the available travel options, and the officials, consulates and institutions they can turn to.
If necessary, the clients receive food and drink or clothing.

Advice: Marko Deichmann, Rita Lieschka-Ruß
Administration: Dina Kandil
Management: Bettina Janotta

The team's work is aided by volunteers, most of whom are deployed at the Travelers Aid counter 700.1 in Terminal 1.


Advice centers

Terminal 1, Building 200, Departures Hall C,
opposite Entrance 8
Room 2029 and Room 2039



T1 Building 201A HBK 261
D-60549 Frankfurt am Main
+49 (0)69 690-50201 and +49 (0)69 690-47131


Account for donations

Evangelische Bank eG
IBAN DE11 5206 0410 0104 0002 00
Designated use:
Church Social Services for Passengers