Traveller aids

Help in case of social emergency

We are happy to advise you if you have problems with your ticket, passport or visa, are in a financial emergency or overwhelmed by an unexpected situation at the airport - regardless of your religion or background. We help in emergency situations.  

Contact point for refugees from the Ukraine

Contact point for refugees from the Ukraine

The airport chaplaincy in Terminal 1, Hall B, on the gallery is a central point of contact for refugees and people in need of help from Ukraine. We are happy to help you individually in your emergency situation.

Interpreters for Ukrainian and Russian are present or will be connected by telephone.

Our opening hours:

daily from 9 a.m. to 4 pm.;  
Saturdays and Sundays also until 6 p.m.

Church Social Services provide…


We are happy to advise you and show you possible support measures. In a protected space you can find peace and sort out your thoughts. Our principle is to help you help yourself; with your consent, of course.  



We negotiate for you with airlines, authorities and consulates. Our goal is to enable you to continue your journey and get home. If this is not possible, accommodation can be arranged.



We inform you about your options regarding your onward travel as well as financing possibilities and arrange contacts to authorities, consulates and other institutions. If necessary, you can also obtain food or clothing through us.  


We are here for you

  • Marko Deichmann, Rita Lieschka-Ruß (Counseling)
  • Dina Kandil (Administration)
  • Bettina Klünemann (Management)

    our work is supported by volunteers who can be found mainly at counter 700.1 in Terminal 1.  

Advice centers

Terminal 1, Departures Hall C, opposite Entrance 8
Room 2029 and Room 2039


Terminal 1, Building 201A, HBK 261
D-60549 Frankfurt am Main

+49 (0)69 690-50201 and +49 (0)69 690-47131


Website Diakonia:

Account for donations

Evangelische Bank e.G.

IBAN DE11 5206 0410 0104 0002 00


Designated use: Church Social Services for Passengers