Airport Map

    Lost property at Frankfurt Airport

    We will be happy to help you recover any property you have lost on the airport premises or on board of a Lufthansa Group Airline.

    General notice

    General notice

      

    Please note that the lost property office is not responsible for checked and lost baggage. In this case, please kindly contact the responsible baggage tracing office of your airline.        

    Opening hours:

    Monday to Sunday from 7 a.m. to 6 p.m.

    You can find us here:

    Terminal 1, Concourse A, Level 0
      

    How to reach us by telephone:

    Monday to Saturday from 8 a.m. to 4 p.m.

    +49 69/690-32600
      

    Important notes:

    • Please generate a lost item inquiry in advance, otherwise it will not be possible to help you by phone.
    • Over the past few weeks, we have become aware of fraudulent activities by various fake accounts on social networks that are posing as Frankfurt Airport channels and allegedly selling lost baggage. Please note that the channels shown in the footer of this website are the only official accounts of Frankfurt Airport. If you come across suspicious postings or adverts from such accounts, we recommend that you report them on the respective platform.

      

    Lost item inquiry

    At Frankfurt Airport and for the Lufthansa Group

    Lost item inquiry

    FAQs Lost and Found

    I’ve lost something. What should I do?

    If you have lost something on the airport premises or on board a Lufthansa Group flight, please complete the following form: Lost item inquiry

    You can find us here:
    Terminal 1, Concourse A, Level 0
    Open from Mondays to Sunday from 7 a.m. to 6 p.m.

    Telephone:  069/690-32600 (Monday to Saturday from 8 a.m. to 4 p.m.)

      

    Which recovered items is the Lost & found office responsible for?

    The Lost & found office of Frankfurt Airport stores items that are found in the terminals or elsewhere on the airport premises. Additionally, if you lost something on board a Lufthansa Group flight, we can also help you find it.

    I have lost or found something on a train. Who should I contact?

    If you have come to the airport by rail and lost or found something on the train, on the platform or in the station, please contact:

      

    I have lost or forgotten something on a plane. Who should I contact?

    If you flew with a Lufthansa Group Airline (Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Eurowings, Eurowings Discover and Air Dolomiti), we can help you relocate your lost object. For all other airlines please contact them directly.

    My suitcase or other checked luggage item hasn’t arrived. Who should I contact?

    Please contact your airline and/or the responsible baggage tracing office about missing luggage.

    Where can I pick up a lost and found item?

    You can find us here:
    Terminal 1, Concourse A, Level 0
    Open from Monday to Sunday from 7 a.m. to 6 p.m.

    What should I take in order to pick up an item that belongs to me?

    You can personally pick up items from the Lost & found office at any time between 7 a.m. and 6 p.m. A fee is charged for the service. You will need the following:

    • A valid photo ID
    • The date when the item was lost
    • A precise description of the lost item and/or proof that it belongs to you

    When returning found items, we are required to give your name and address to the finder so they can contact you to collect the reward they are entitled to (if relevant).

    How can I prove that a lost and found item really belongs to me?

    You can help us search for your lost item by providing accurate information on it: for example, a serial number, details on its color, workmanship, material or brand. Receipts, other relevant documentation, keys etc. can also help us identify it.

    I am unable to personally pick up my lost property. What can I do?

    You have two possibilities:

    • We can send it to you.

    You can have someone else pick the item up for you. They will need to present  a power of attorney in original together with a copy of an ID-card / replacement ID-card or passport of the mandator of the power of attorney as well as with an original ID-card / passport of the recipient of the power of attorney.

    What fees are charged for picking up lost and found items?
    How long are found items kept?

    Found items are auctioned off after three months if not claimed by that time. Perishable items such as food are immediately disposed of.

    I found something at the airport. Where can I drop off the lost property?

    Terminal 1

    7 a.m. - 6 p.m.:  Lost & Found office (Terminal 1, Concourse A, Level 0)

    8 a.m. - 4 p.m. : Luggage Storage (Terminal 1, Concourse B, Level 2)

      

    Terminal 2

    6 a.m. - 9:45 p.m.:  Luggage Storage (Terminal 2, Concourse D, Level 2)

      

    Please notice that these are drop-off only locations. Information concerning lost items or the hand return of lost items can only be performed at the lost & found office during its opening hours (Terminal 1, Concourse A, Level 0) as well as via the contact form above.

    Am I entitled to a finder’s reward?
    I have lost my debit or credit card. What can I do?

    Contact the bank or other issuer right away to have your card blocked. For most German debit and credit cards, you can also call the following service at any time of the day or night:

    SPERR-NOTRUF
    Calls made from within Germany are toll free: dial 116 116
    There is a charge when calling from outside Germany: dial +49 116 116
    Detailed information on how to protect your cards is available (in German only) at www.kartensicherheit.de.

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    The lost property office is operated by FraAlliance GmbH, which is responsible for processing your personal data. For more information, please refer to the privacy policy.