Support at the airport

    It is our pleasure to help you

    Personal advice & information

    The friendly, multilingual service staff will be happy to help you at Frankfurt Airport. And our digital information media are also available to you at numerous locations in the terminals.

    Facilities & Services

    Medical Health Care

    Medical Health Care

    At Frankfurt Airport, you are always supplied with best health care.

    More about medial health care

    Service Points

    Service Points

    The staff of the Service Points will be happy to answer all of your questions.

    More about Service Points

    Traveller aids

    Traveller aids

    Always there for you

    More about traveller aids

    Information kiosks

    Information kiosks

    About a hundred kiosks spread around both terminals provide information in eight different languages.

    More about information kiosks

    Walking time displays

    Walking time displays

    The walking time displays are directly behind the security and passport controls.

    More about walking time displays

    Waiting time displays

    Waiting time displays

    Waiting times at the checkpoints displayed at the terminal

    More about waiting time displays

    Christian Chapels

    Christian Chapels

    There are Christian chapels in both Terminal 1 and Terminal 2 of Frankfurt Airport.

    More about Christian Chapels

    Meditation "Breathing Space"

    Meditation "Breathing Space"

    During a meditative breathing break in the chapel you can experience conscious breathing.

    More about the meditation
    Lost & Found at Frankfurt Airport

    Lost & Found at Frankfurt Airport

    It is our pleasure to help you getting your lost belongings back. 

    Please have a look at our FAQs regarding lost & found items at Frankfurt Airport.

    You can find us here: 
    Terminal 1, Concourse A, Level 0
    Open mondays, wednesdays and fridays from 9 a.m. to 12 p.m. and from 12.45 p.m. to 4 p.m.

    Phone: +49 (0) 69 690 66359
    You can call us Mon. - Fri. 6 a.m. - 8 p.m.

    Lost item Inquiry

    Lost item Inquiry

    You've lost something at the airport?

    Lost item inquiry

    FAQs Lost & Found

    FAQs Lost & Found

    Here you will find all the questions and answers about lost and found.

    To the lost and found FAQs
    Currency & Taxes

    Tax refund & money exchange

    Additional money-related information for you

    VAT Refunds

    VAT Refunds

    Tips on getting value-added tax refunded

    More about VAT Refunds

    Money & More

    Money & More

    Thanks to extensive banking services you always have your finances well in hand

    More about banks & money exchange

    Airport Map

    Airport Map

    We guide you through Frankfurt Airport

    With our map you will always have an overview of all facilities and routes at the airport.

    To the Airport Map

    Services A-Z at Frankfurt Airport

    Terminal