Personal advice & information

The friendly, multilingual service staff will be happy to help you at Frankfurt Airport.

Talk virtually with our information staff from different locations in the terminals.

At Frankfurt Airport, you are always supplied with best health care.

In addition to books and press products, the store also offers all the usual postal, DHL and Postbank services.

If you need assistance, we are here to help in any situation.

The door of the airport chaplaincy is open to everyone -travellers, employees and visitors. 

Feel free to attend our devotions in one of the chapels in Terminal 1 or Terminal 2 at our airport.

The walking time displays are directly behind the security and passport controls.

There are Christian chapels in both Terminal 1 and Terminal 2 of Frankfurt Airport.

During a meditative breathing break in the chapel you can experience conscious breathing.

The Click & Collect service saves you a lot of time and stress in the Duty Free Shop before your flight. You can select and order your products as early as 28 days up to 12 hours before departure.

Our personal shoppers make shopping at Frankfurt Airport a unique experience! Here you can go shopping relaxed before your flight.

You've lost something at the airport or on board a Lufthansa Group Airline?

Here you will find all the questions and answers about lost and found.

If you are a non-EU citizen, you can get a VAT refund on purchases made within the EU.

Here you will find an overview of all banks and ATMs at the airport.