Help at the airport

It is our pleasure to help you


Personal advice & information

The friendly, multilingual service staff will be happy to help you at Frankfurt Airport. And our digital information media are also available to you at numerous locations in the terminals.

Service Points

Service Points

The friendly, multilingual service staff will be happy to help you at Frankfurt Airport.

More about the Service Points

InfoGates

InfoGates

Talk virtually with our information staff from different locations in the terminals.

More about InfoGates

Medical Health Care

Medical Health Care

At Frankfurt Airport, you are always supplied with best health care.

More about medial health care

Postal service

Postal service

In addition to books and press products, the store also offers all the usual postal, DHL and Postbank services.

More about Press & Books

Traveller aids

Traveller aids

If you need assistance, we are here to help in any situation.

More about traveller aids

Protestant airport chaplaincy

Protestant airport chaplaincy

The door of the airport chaplaincy is open to everyone -travellers, employees and visitors. 

More about the Protestant chaplaincy

Catholic airport chaplaincy

Catholic airport chaplaincy

Feel free to attend our devotions in one of the chapels in Terminal 1 or Terminal 2 at our airport.

More about the Catholic chaplaincy

Walking time displays

Walking time displays

The walking time displays are directly behind the security and passport controls.

More about walking time displays

Christian Chapels

Christian Chapels

There are Christian chapels in both Terminal 1 and Terminal 2 of Frankfurt Airport.

More about Christian Chapels

Meditation "Breathing Space"

Meditation "Breathing Space"

During a meditative breathing break in the chapel you can experience conscious breathing.

More about the meditation

Click & Collect

Click & Collect

The Click & Collect service saves you a lot of time and stress in the Duty Free Shop before your flight. You can select and order your products as early as 28 days up to 12 hours before departure.

To the Online Shop

Personal Shopper

Personal Shopper

Our personal shoppers make shopping at Frankfurt Airport a unique experience! Here you can go shopping relaxed before your flight.

More information

Lost & Found

We can help you find the items you lost on the  Airport Premises  or on board a  Lufthansa Group Airline.

General notice

General notice

Please note that the lost and found office is not responsible for checked and lost baggage. In this case, please kindly contact the responsible baggage tracing office of your airline.    

You can find us here:

Terminal 1, Concourse A, Level 0
Open from Monday to Sunday from 6 a.m. to 8 p.m.

How to reach us by phone:

Monday to Saturday from 8 a.m. to 4 p.m.

Phone: +49 69 690-32600.

  • Please generate a loss report in advance, otherwise it will not be possible to work on your request by phone.
  • The lost and found office is operated by FraAlliance GmbH, which is responsible for processing your personal data.

  

Lost item Inquiry

Lost item Inquiry

You've lost something at the airport or on board a Lufthansa Group Airline?

Lost item inquiry

FAQs Lost & Found

FAQs Lost & Found

Here you will find all the questions and answers about lost and found.

To the lost and found FAQs

Tax Refund

Tax Refund

If you are a non-EU citizen, you can get a VAT refund on purchases made within the EU.

More about VAT Refunds

Banks and ATMs

Banks and ATMs

Here you will find an overview of all banks and ATMs at the airport.

More information