Personal advice & information

The friendly, multilingual service staff will be happy to help you at Frankfurt Airport. And our digital information media are also available to you at numerous locations in the terminals.

Medical Health Care

Medical Health Care

At Frankfurt Airport, you are always supplied with best health care.

More about medial health care

Postal service

Postal service

In addition to books and press products, the store also offers all the usual postal, DHL and Postbank services.

More about Press & Books

Traveller aids

Traveller aids

If you need assitance, we are here to help in any situation.

More about traveller aids

Information kiosks

Information kiosks

About a hundred kiosks spread around both terminals provide information in eight different languages.

More about information kiosks

Walking time displays

Walking time displays

The walking time displays are directly behind the security and passport controls.

More about walking time displays

Waiting time displays

Waiting time displays

Waiting times at the security and border checkpoints are displayed at the terminal.

More about waiting time displays

Christian Chapels

Christian Chapels

There are Christian chapels in both Terminal 1 and Terminal 2 of Frankfurt Airport.

More about Christian Chapels

Meditation "Breathing Space"

Meditation "Breathing Space"

During a meditative breathing break in the chapel you can experience conscious breathing.

More about the meditation

Lost & Found at Frankfurt Airport

We can help you find the items you lost on the Airport Premises or on board a Lufthansa Group Airline.

You can find us here:


Terminal 1, Concourse A, Level 0
Open from Monday to Sunday from 8 a.m. to 4 p.m.

Lost item Inquiry

Lost item Inquiry

You've lost something at the airport or on board a Lufthansa Group Airline?

Lost item inquiry

FAQs Lost & Found

FAQs Lost & Found

Here you will find all the questions and answers about lost and found.

To the lost and found FAQs

Tax refund & money exchange

Additional money-related information for you

VAT Refunds

VAT Refunds

Tipsn and Information on getting your value-added tax refunded before departure.

More about VAT Refunds

Money & More

Money & More

Thanks to extensive banking services you always have your finances well in hand

More about banks & money exchange

Get your free EU-Vaccination Certificate

Get your free EU-Vaccination Certificate

Starting July 1st, the Digital EU Vaccination Certificate is available in pharmacies at Frankfurt Airport. Find out if you are eligible:

Digital Vaccination Certificate

Services A-Z at Frankfurt Airport

Terminal