Support at the airport

It is our pleasure to help you


Personal advice & information

The friendly, multilingual service staff will be happy to help you at Frankfurt Airport. And our digital information media are also available to you at numerous locations in the terminals.

Medical Health Care

Medical Health Care

At Frankfurt Airport, you are always supplied with best health care.

More about medial health care

Service Points

Service Points

The staff of the Service Points will be happy to answer all of your questions.

More about Service Points

Traveller aids

Traveller aids

Always there for you

More about traveller aids

Information kiosks

Information kiosks

About a hundred kiosks spread around both terminals provide information in eight different languages.

More about information kiosks

Walking time displays

Walking time displays

The walking time displays are directly behind the security and passport controls.

More about walking time displays

Waiting time displays

Waiting time displays

Waiting times at the checkpoints displayed at the terminal

More about waiting time displays

Christian Chapels

Christian Chapels

There are Christian chapels in both Terminal 1 and Terminal 2 of Frankfurt Airport.

More about Christian Chapels

Meditation "Breathing Space"

Meditation "Breathing Space"

During a meditative breathing break in the chapel you can experience conscious breathing.

More about the meditation

Lost & Found at Frankfurt Airport

It is our pleasure to help you getting your lost belongings back. 

Please have a look at our FAQs regarding lost & found items at Frankfurt Airport.

You can find us here: 
Terminal 1, Concourse A, Level 0
Open mondays, wednesdays and fridays from 9 a.m. to 12 p.m. and from 12.45 p.m. to 4 p.m.

Phone: +49 (0) 69 690 66359
You can call us Mon. - Fri. 6 a.m. - 8 p.m.

Lost item Inquiry

Lost item Inquiry

You've lost something at the airport?

Lost item inquiry

FAQs Lost & Found

FAQs Lost & Found

Here you will find all the questions and answers about lost and found.

To the lost and found FAQs

Tax refund & money exchange

Additional money-related information for you

VAT Refunds

VAT Refunds

Tips on getting value-added tax refunded

More about VAT Refunds

Money & More

Money & More

Thanks to extensive banking services you always have your finances well in hand

More about banks & money exchange

Airport Map

Airport Map

We guide you through Frankfurt Airport

With our map you will always have an overview of all facilities and routes at the airport.

To the Airport Map

Services A-Z at Frankfurt Airport

Terminal