Help at the airport
It is our pleasure to help you
Personal advice & information
The friendly, multilingual service staff will be happy to help you at Frankfurt Airport. And our digital information media are also available to you at numerous locations in the terminals.
Lost & Found
We can help you find the items you lost on the Airport Premises or on board a Lufthansa Group Airline.
Please note that the lost and found office is not responsible for checked and lost baggage. In this case, please kindly contact the responsible baggage tracing office of your airline.
You can find us here:
Terminal 1, Concourse A, Level 0
Open from Monday to Sunday from 6 a.m. to 8 p.m.
How to reach us by phone:
Monday to Saturday from 8 a.m. to 4 p.m.
Phone: +49 69 690-32600.
- Please generate a loss report in advance, otherwise it will not be possible to work on your request by phone.
- The lost and found office is operated by FraAlliance GmbH, which is responsible for processing your personal data.