Great to have you here!
Those who travel have a lot to tell about afterward!
To make sure that your trip is a wonderful experience from start to finish, at Frankfurt Airport we offer you a comprehensive range of services and a pleasant atmosphere.
Our goal is for every one of our guests to feel well taken care of. Often, little things can make the difference. A smile, good signage, or a helping hand can turn time spent at Germany’s largest airport into a fondly remembered experience. Together with our partners at Frankfurt Airport, we are also constantly working to serve you even better. For instance, with many new services to help you …
... feel at ease in a pleasant atmosphere, ...
... pass the time in interesting ways, ...
... get any information you need,
stay in touch with friends, ...
... and find an open ear for your problems at any time.
Whether you start, end, or continue your trip here, we’re happy to welcome you as our guest!
To help you arrive, depart or change planes in Frankfurt even faster and more comfortably, we offer the following services:
Luggage Carts When You Need Them
Thanks to our new deposit system, it’s now faster and easier than ever to find a luggage cart! About 2,000 carts are available at more than 100 dispensers around the airport. The system has already been implemented in both terminals. You can pay the two-euro deposit in cash or with any major credit or debit card, and it is refunded to you in cash when you return the cart to any dispenser.
We have implemented a system to monitor the length of the lines at the security checks etc. This lets us respond promptly to high passenger volumes by opening additional lines to keep your wait as short as possible.
Get to Your Connecting Flight Fast
A special service for passengers with little time to change planes: if you have less than 30 minutes to get to your connecting flight, you can take advantage of special fast lanes at the security checks. Please consult the monitor screens to see which flights and destinations are affected.
By Train to Your Plane
The AIRail Service is a joint intermodal transportation offering of Deutsche Lufthansa AG (Lufthansa), Deutsche Bahn AG (German Rail), and Fraport AG (the operator of Frankfurt Airport). Up until 15 minutes before your train leaves, you can check in at the station for both the rail journey and your continuing flight. As soon as you arrive at Frankfurt Airport, you then deposit your checked bags right in the AIRail Terminal and proceed “free as a bird” straight to your departure gate. Click here for complete information about the AIRail Service at a glance.
Parking at Frankfurt Airport
Our express parking service in the drive-by zone in front of each terminal is available to those dropping off and picking up passengers free of charge for 10 minutes. Our convenient, extra-large business parking spaces feature direct access to Terminal 1, and it’s quick and easy to drive onto the new business level. Click here for complete information on Parking at Frankfurt Airport.
As your host, we warmly welcome you to Frankfurt Airport – and want you to relax and enjoy your stay with us. Your comfortable and wellbeing before and after your flight is important to us. To ensure it, we offer a comprehensive range of services and have created a pleasant atmosphere in the terminals.
Opportunities to Lie Down
Our waiting areas are equipped with special reclining seats that you can use to get some rest and relax before your flight.
To create a pleasant ambiance, many parts of the airport have already been redesigned, for example the B pier, the shop and food & beverage areas on Level 0, and the arrivals area of Terminal C.
More Comfortable Sanitary Facilities
Many of the airport’s sanitary facilities have been remodeled. We attach special importance to cleanliness in these facilities: a clear plus for our guests. Click here to find out the locations of our guest showers at the airport.
Lounges at Frankfurt Airport
Frankfurt Airport has many lounges that let you can relax in an exclusive ambiance prior to your flight.
For Those Personal Moments
Both terminals have worship and prayer rooms that are available for use by members of the Protestant, Catholic, Jewish, Muslim, and other faiths.
Frankfurt Airport features many services and facilities that are fully accessible to passengers with reduced mobility and disabilities. Click here for full information on passenger assistance.
We offer a huge range of activities to help passenger of all ages shorten the wait until their flight leaves: varied entertainment, international shopping, exciting opportunities to watch airport operations, and much more.
New Play Areas for Children
Young guests waiting for a flight are invited to romp and let off steam in a number of play areas around the airport. A new play area has been opened in Terminal 1 near gate B44, and others will follow. There is of course no charge for using these facilities. Click here for more useful information for those traveling with children.
Offerings for Vacationers
We have put together a colorful entertainment program to help young and old alike amuse themselves until it’s time for them to fly to their holiday destinations. For children, the information counters in the terminals have free leaflets with seasonally changing pictures to color as well as crayons if needed.
You’ll find the very best view of the A380 Superjumbo and everything else on the airfield from our Visitors' Terrace in Terminal 2. You’ll be fascinated by this chance to watch all the activity in the apron areas, including loading and offloading of the planes and takeoffs and landings from this unique vantage point.
Tastes Vary – But We Have Something for Everyone!
Feel like a leisurely shopping tour in an exclusive international atmosphere? At Frankfurt Airport you’ll find an unmatched kaleidoscope of brands, fashions, and more from all over the world at attractive prices. A large number of bars and restaurants also serve first-class food and beverages. Click here for an overview of our shops, bars, and restaurants.
Everything Close Enough to Touch: Airport Tours
Frankfurt Airport is one of the world’s largest transportation hubs. And you can experience its many fascinating facets at close quarters by going on a tour. You’ll be right in the midst of everything where you can witness it first-hand. Immerse yourself in the fascination of aviation, taking it in with all of your senses – you’ll be blown away by how big aircraft look close up.
Events: There’s Always Something Happening at Frankfurt Airport!
A stay at Frankfurt Airport is always a special experience. And a variety of events add to the airport’s entertainment value. Movies, concerts, parties – there’s something for everyone!
Our E-Services keep you well-informed and let you swap news with your friends and acquaintances whenever you like. You can of course also contact us at any time of the day or night.
Well-Informed: the Frankfurt Airport App
Do you use an Internet-capable mobile or smartphone? If so, you can take advantage of the Frankfurt Airport App to quickly and conveniently obtain information on flights, shops, parking, services, and much more at Frankfurt Airport. The Frankfurt Airport App is available in iPhone and Android versions and can be downloaded free of charge from the corresponding online stores. You can also get a platform-independent version that lets you receive all important information about Frankfurt Airport right on your cell phone.
Internet at Frankfurt Airport
You can access the Internet via Wi-Fi anywhere at the airport for 30 minutes free of charge. There are also sit-down Internet Points and a hundred Internet Towers (for use standing up) that you can use to conveniently surf the Web.
Charging Stations for Laptops and Phones
Throughout the airport there are a large number of Oracle charging stations that you can use without paying. You can also charge your phone in the "Around the World" restaurant (in Terminal 1, Concourse A, Level 2). Locations of the charging stations:
Rent a Mobile Phone, Write E-Mails ...
Do you need a direct link to your friends, relatives, or business partners? Frankfurt Airport naturally also has landline phones and fax machines that you can use. If you need a mobile phone, we’ll be happy to rent one to you. You can also access the Internet via our public Wi-Fi network.
The Latest News, Newspapers and Magazines, Music, and Media
A new “print on demand” service lets you choose from about a thousand different daily newspapers in 38 languages and print them out right in the store. Click here for more information on the Virgin Store at the airport.
We always have an open ear for your concerns, and are happy to assist you. Wherever you are, you can count on our help:
In the terminals, you can go to our Information Counters or ask our service staff.
To get your questions answered or submit suggestions or feedback, you can also call the Fraport Communication Center at +49 180 – 53724636 (14 euros cents per minute from any German landline phone) or send an e-mail to e-mail firstname.lastname@example.org at any time of the day or night.
New: Keep in touch via Twitter or visit our fan page at Facebook.