Passports & Visas

Please check your travel documents well in advance to make sure that they are still valid. Your passport or identification card should not expire until after your return. If you are not a citizen of a country that has joined the Schengen Treaty, find out in time whether you require a visa for your destination.

Information is available:

• At counter 710 in Terminal 1
• By sending an e-mail to info@visumservice.de
• From airlines
• From the German embassy or consulate in your country of origin
• From the German Federal Police by calling +49 (0) 69 - 690 78578
• Or by calling the service hotline 0800 - 6888000 (free of charge from any German landline phone)

For answers to special and more complex questions, please contact the German Federal Foreign Office.

Document Service

If your passport has been stolen or you have lost your visa, the document service at the airport may be able to help you. In urgent cases it can even help you obtain a new ID or visa.

• E-mail: info@visumservice.de.
• At the service numbers: 0700-000 Visum and 0700-00084786 (12 cents a minute from any German landline phone of Deutsche Telekom during the day, 6 cents a minute at night).  
• You can also obtain information from www.visumservice.de.