Easy VAT Refunds
If you are leaving the European Union and live outside it, you are entitled to refund on the value-added tax paid on all merchandise purchased within the EU. Please note that you must request a tax refund check when buying items.
For Merchandise You Carry on Board
On the way to your gate, please stop at the customs office after the passport check. After obtaining the required customs stamp there, you can get your VAT refund (minus a service fee) a few steps farther at Global Blue, TaxFreeWorldwide, or Premier Tax Free (at the money changing counters of Travelex and International Currency Exchange).
For Merchandise in Your Checked Luggage
When checking in before the passport check at your airline's counter, let the staff know that you need an export confirmation slip from customs for items packed in your luggage. Your bags are then tagged and you can show them to customs later.
Subsequently please go to the customs office after the passport control. Once you have obtained the customs stamp, your luggage is automatically routed to your flight. On the way to your gate, you can then collect your VAT refund (minus a service fee) at Global Blue, TaxFreeWorldwide, or Premier Tax Free (at the money changing counters of Travelex and International Currency Exchange).
For more information visit www.global-blue.com or call +49 (0) 69 / 690 26103.
There are customs desk in:
- Terminal 1: Departures B, Level 2 (near counter 643), at night at the B baggage claim (between 9 p.m. and 6.30 a.m.)
- Terminal 2: Concourse D, opposite the check-in counters near the exits
Global Blue: Terminal 1: Departures B, Level 2, check-in counter 643-646; Terminal 2: Departures D, Level 2, check-in hall; Departures D, Level 3 after the passport control www.global-blue.com firstname.lastname@example.org
Phone: +49 (0) 800 32222555
Tax Free Germany: Terminal 1 and 2 at the customs office
Phone: +49 (0) 6074 4852865
Tax-free Worldwide: Counter International Currency Exchange & Travelex
Phone: +49 (0) 89 48955250
Premier Tax Free: Counter International Currency Exchange & Travelex