Passenger Assistance

Passenger Assistance

Barrierefreiheit

Before Traveling

Voranmeldung Betreuungsservice, Tastatur mit Zeichen

Passenger assistance should be requested at least 48 hours before departure by contacting the airline or travel agent. For security reasons, it is not possible for passengers to directly contact the Passenger Support Service.

Passenger Support Service

Arrival & Departure

Frankfurt Airport, Gebäude mit Zeichen

Click here for further information on the arrival & departure process.

Arrival & Departure

At the Airport

Rufsäule, Passagierbetreuung, Barrierefreies Reisen

Call Points for calling the Passenger Support Service are located in Terminals 1 and 2. Physically challenged passengers and passengers with reduced mobility may use them to request require assistance while at the airport.

At the Airport

Downloads

Download, Tastatur

All important information for downloading