Arrival & Departure

Travelers with reduced mobility can obtain assistance for boarding, transferring and detraining by contacting the mobility service of Deutsche Bahn AG:

Phone: 01805-512512*
Fax: 01805-159357*
E-mail: msz@bahn.de

*0.14 euro cents a minute from any landline phone in Germany; other prices may be charged when calling from a mobile phone.

To request assistance for boarding, transferring and detraining in advance, please use the registration form at http://www.bahn.de. To make sure that the service personnel of Deutsche Bahn AG can organize this assistance in time, it is advisable to notify the mobility service sufficiently in advance (at least one workday ahead of time).

Regional Train Station:

If you arrive by local public transportation (S-Bahn, RE or RB), you get out at platform 1, 2 or 3 of the regional train station (on Level -1). From platform 2 and 3, follow the blue wheelchair symbol to a lift that you can take to the departures level, or else use the escalator. In section B of platform 1, there is a lift to the ServicePoint of Deutsche Bahn AG (on Level 0). You can use the intercom there to request assistance.

Long-Distance Train Station:

If you arrive by long-distance train (IC, EC or ICE), you get out at platform 4, 5, 6 or 7 of the long-distance train station in the AIRail Terminal. Each platform has a lift you may use. To find your check-in counter, follow the signs. There are special signs for wheelchair users. The nearest call point for requesting assistance is located on the right at the end of the long walkway leading from the long-distance train station to Terminal 1.